Reservations Coordinator

Hyatt Hotels Corporation; New York (NY); On-site; USD 35,817 - 44,083; Full time

Job summary

Hyatt Hotels Corporation is seeking a Reservations Coordinator to manage daily reservation processes, handle guest inquiries, block rooms, process prepayments, and support top-line revenue across Hyatt reservation channels. You will collaborate with the Front Office and Sales teams to ensure accuracy, timely input, and optimal occupancy.

Excellent typing skills, a friendly phone manner, and strong communication are essential.

Qualifications

• Must have good typing skills and excellent phone demeanor.
• Excellent communication skills required.
• Customer service experience preferred.
• Prior reservations experience and Opera Cloud proficiency preferred.

Responsibilities

• Manage the shared Reservations email inbox.
• Process credit card authorization forms.
• Ensure seamless reservation processes for guests and the hotel.
• Monitor daily pickup and inventory to optimize occupancy.
• Collaborate with Revenue, Front Office and Sales to ensure accurate blocks.
• Serve as main contact for reservations and rate loading.
• Assist with OTA inquiries and disputes.
• Complete daily 12 Day forecast and reservations reporting.

Skills

Customer service

Typing skills

Phone demeanor

Excellent communication

Multitasking

Tools

Opera Cloud

Job description

Close Inclusive Collection Job Postings Notification

\"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off.\"

The Reservations Coordinator is responsible for managing the daily reservation processes including but not limited to handling guest room reservation requests, provide guest with hotel facility information, answer questions relating to the hotel and local area, blocking rooms, entering group rooming lists, posting prepayments, billing no-show reservations, and other duties as assigned.Additionally, handle to group rooming lists and blocks, cut-off dates and restrictions, selling guest rooms, policy, and procedures for reservations, and being the central contact to ensure optimal performance across all reservation channels included but not limited to Central Reservations, and working with the Front Office and Sales teams to ensure reservations are accurate, inputted timely, and support the properties top-line revenue performance and customer satisfaction goals. This person will report directly to the Senior Area Director of Revenue.

Must have good typing skills, a pleasant attitude and excellent phone demeanor. Must work well under pressure. Customer service experience preferred. Excellent communication skills required as well as answer questions relating to the hotels. Prior reservations experience and Opera Cloud proficiency preferred. Schedule flexibility is necessary.

Key Responsibility:

• · Manage the shared Reservation email inbox.
• · Processing credit card authorization form.
• · Work proactively to ensure the reservation process is seamless for both the guest and within the hotel.
• · Monitor daily pickup and ensure reservations are flagged appropriately and accurate.
• · Work closely with revenue to flag dates with high compression and monitor daily inventory to ensure optimal occupancy.
• · Manages group rooming lists and cutoff dates. Track inventory changes and pickup for group blocks. Ensure blocks are properly routing and that billing has been audited for accuracy.
• · Answering calls and guest emails in a timely and friendly manner.
• · Assist with OTA inquiries, requests and disputes.
• · Main point of contact for reservations.
• · Commission review and verification.
• · Monitor occupancies for employee rate reservations.
• · Complete 12 Day operational forecast.
• · Review reservations reporting to follow up as needed.
• · Rate loading in Hyatt systems ensuring accuracy and working with Distribution Services for Hyatt loaded rate plans.

This role will work closely with the Hotel's Operations Team and Complexed Revenue team.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

The anticipated compensation range is $26 - $32 per hour.

Qualifications

• Expert knowledge of Word, Excel and Encore/Spirit
• Excellent multi-tasking and organizational skills
• Excellent customer service and interface skills
• Understanding of rooms merchandising and yield management processes

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