Reservations Agent

Grand Hyatt Deer Valley; Park City (UT); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Free room nights

Discounted room rates for employee and

Medical, dental and vision insurance

401K with company match

Free employee meal during shift

Generous paid time off

Employee stock purchase plan

Discounted ski passes

Excellent training and development

Job summary

Grand Hyatt Deer Valley is seeking a Reservations Agent to handle all incoming inquiries with professionalism and warmth. The role supports front-of-house operations, sales, and event planning to ensure seamless experiences for guests and planners.

Primary duties include managing group information, loading rooming lists, and preparing group reports while maintaining accuracy and attention to detail. Knowledge of Word, Excel, and Outlook is preferred, with hotel/resort experience a plus.

Qualifications

• Front-line guest service experience and hospitality mindset.
• Ability to handle multiple tasks with accuracy and courtesy.
• Strong written and verbal communication skills in a fast-paced environment.

Responsibilities

• Handle inbound reservation inquiries with professionalism and warmth.
• Manage group information and room inventory during the convention services process.
• Load rooming lists accurately and process changes to group reservations.
• Prepare group rooms recap reports and track group comps and audits.
• Support front-of-house operations, sales, and event planning as needed.

Skills

Customer service

Multitasking

Communication

Education

Hotel/resort experience

Tools

Word

Excel

Outlook

Job description

The Grand Hyatt Deer Valley Hotel is in the famed Deer Valley ski resort and approximately 40 minutes from the Salt Lake City International Airport. The Grand Hyatt Deer Valley Hotel is part of a new development, planned to incorporate 17 ski lifts, ±1,600 residential units, 8 hotels with a total of ±1,350 rooms, ±250,000 square feet of conference and retail space, and one of the largest “ski beaches” in the world.

The Grand Hyatt is comprised of 436 luxury accommodations including 381 guest rooms and 55 residential units with approximately 30,000 square feet of versatile indoor meeting space, lobby level 3-meal restaurant and bar, signature bar, pool/après ski bar and grill, coffee bistro, large outdoor event terrace, pool and 3 whirlpools, kids club, and fitness area.

Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

The Reservations Agent is responsible for handling all incoming reservation inquiries with professionalism, efficiency, and warmth. Collaborating across departments, you ensure the accuracy of information to provide a seamless experience and exceptional hospitality. Your role is critical in supporting front-of-house operations, sales, and event planning efforts—ultimately enhancing guest satisfaction and encouraging repeat business.

Primary duties:

- Manage group information and room inventory throughout the convention services process, starting at file turnover.

- Ensure accuracy when loading rooming lists and processing any changes to group reservations.

- Assist in group detailing, including billing, to ensure the guest and client planner arrival experience is seamless.

- Prepare and submit group rooms recap reports, including the tracking/posting of group comps, and group audits

- Communication and attention to detail is key within the department and you may have other additional duties assigned by your manager.

Why Work at Hyatt?

• Free room Nights, Discounted and friends & Family room rates*
• Medical, Dental and vision insurance with only 30-day waiting period*!
• 401K with company Match*
• Free employee meal during shift
• Generous paid time off*
• Employee stock purchase plan*
• Discounted Ski Passes*
• Excellent training, professional development and more

*Applicable for FT Year Around Positions

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Please note: We are not able to provide sponsorship for work authorization or visa sponsorship for this position.

Qualifications

• Knowledge of Word, Excel, Outlook
• Excellent multi-tasking and organizational skills
• Strong customer service and interface skills
• Hotel/ resort experience preferred
• Strong verbal and written communication abilities