Reservationist / Call Center Agent

Son's Island Getaways; New Braunfels (TX); On-site; USD 17,000 - 21,000; Full time

Job summary

Son's Island Getaways is seeking a Reservationist / Call Agent to handle inbound and outbound calls, make reservations, and deliver excellent guest service. You will be the first point of contact for families planning getaways across multiple locations, reporting to the Office Manager in a seasonal, full-time or part-time capacity.

The role requires strong communication, multitasking, and billing support skills, with opportunities to upsell services and maintain guest satisfaction.

Qualifications

• Excellent verbal and written communication skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Strong attention to detail and accuracy.
• Work with minimal supervision and maintain a positive work environment.

Responsibilities

• Handle large volumes of inbound and outbound calls in a timely manner.
• Identify customers' needs, clarify information, and provide solutions.
• Make and edit reservations accurately and upsell when appropriate.
• Process payments and handle billing inquiries; respond to emails professionally.
• Build sustainable relationships with customers through open communication.

Skills

Verbal communication

Written communication

Multitasking

Attention to detail

Customer service

Time management

Tools

Microsoft Office

Phone systems

Job description

Be the friendly voice that helps families plan their perfect getaway! Handle reservations, answer questions, and create amazing first impressions.

$12 - $15 per hour

Reports to Office Manager

Call Center Position

About Son's Island Getaways

Son's Island Getaways operates and oversees the most enjoyable and relaxing family vacation spots across the San Antonio, New Braunfels, and Seguin areas. Our mission is to create unforgettable camping experiences for families—memories that will be cherished for a lifetime! This isn't just a job for us; it's a shared passion. As a dedicated team, we strive to make a meaningful impact on every guest's stay. Our goal is to remain efficient, adaptable, and always focused on delivering the best possible experience.

About the Role

The Reservationist / Call Agent (also known as Call Center Agent) is responsible for handling inbound and outbound calls, making reservations, and providing excellent customer service to our guests. You'll be the first point of contact for many families planning their getaway, making this a crucial role in creating positive guest experiences. This position reports to the Office Manager and is a seasonal, full-time or part-time position.

Locations Hiring

All Locations

Primary Duties

• Manage large amounts of inbound and outbound calls in a timely manner
• Identify customers' needs, clarify information, and provide solutions
• Make and edit reservations accurately
• Upsell additional services and packages when appropriate
• Process payments and handle billing inquiries
• Respond to customer emails and inquiries professionally
• Build sustainable relationships with customers through open communication
• Keep records of all conversations in our reservation system
• Meet personal and team qualitative and quantitative targets

Customer Service Duties

• Handle customer complaints with empathy and professionalism
• Follow company service recovery guidelines
• Provide accurate property and availability information
• Assist guests with special requests and accommodations
• Escalate complex issues to management when necessary

Do You Have What It Takes?

Education, Training & Experience

Qualifications & Requirements

• Previous experience in call center or customer service preferred
• Experience with Microsoft Office (Word, Excel, Outlook)
• Excellent verbal and written communication
• Ability to multi-task, prioritize, and manage time effectively
• Strong attention to detail and accuracy
• Work with minimal supervision
• Maintain a positive work environment

Essential Physical Demands

• Must be able to remain in a seated position for extended periods
• Ability to use computer and phone systems continuously
• Clear speaking voice and hearing ability for phone communication

Son's Island Getaways provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.