Reservationist

Transdev North America; Tinley Park (IL); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

401(k) retirement plan

Medical, dental and vision insurance

Life insurance

Short-term disability

Voluntary long-term disability

Vacation (2 weeks)

Job summary

Transdev North America in Tinley Park, IL is seeking a Reservationist to intercept customer calls and schedule transportation. You will provide friendly, professional service while ensuring ADA compliance and accurate trip scheduling.

The role requires strong communication skills, the ability to manage multiple tasks, and proficiency with scheduling software and Microsoft Office applications. Join a team committed to safety and reliable mobility services.

Qualifications

• High school diploma or GED required.
• 1–2 years dispatch or customer service preferred.
• Ability to organize logical and efficient schedules and routes.
• Ability to read maps and transit system rules.
• Proficiency with Microsoft Word, Excel and PowerPoint.
• Strong written and oral communication skills.

Responsibilities

• Answers customer calls and inputs all customer trip requests using a computerized scheduling system.
• Provides accurate responses to callers’ questions about schedules, trips and other questions using information available to the agent.
• Accurately schedules trips through specialized software, per ADA provisions and company requirements; inform customers accordingly.
• Provides transit information to passengers with friendly, professional customer service interaction.
• Monitor call wait time and queue length; address customers’ needs efficiently.
• Enter new customer information or changes into the system.
• Follows company regulations and management instructions; cross-trained as Reservations for coverage.

Skills

Customer service

Multiline phone handling

Communication

Education

High school diploma or GED

Tools

Microsoft Word

Excel

PowerPoint

Job description

Transdev in Tinley Park, IL is hiring a Reservationist to intercept customer calls and schedule transportation. We are seeking friendly, customer service-oriented people who are dedicated to safety.

Benefits

• Competitive compensation package of minimum $18.45/hour - Maximum $22.55/hour
• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 8 days; 6 standard and 2 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
• Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Responsibilities

• Answers customer calls and inputs all customer trip requests using a computerized scheduling system.
• Provides accurate responses to callers’ questions about schedules, trips and other questions using information made available to the agent
• Accurately schedules trips through specialized software, in accordance with Americans with Disabilities Act (ADA) provisions and company requirements; determine if trip is to be scheduled by pick up time or by arrival/appointment time; inform customers accordingly
• Provides transit information to passengers; providing friendly, professional customer service interaction; answers call from clients and schedule services
• Monitor call wait time, and number of calls in queue; efficiently address customers’ needs so other customers can be helped
• Enter new customer information or changes into the system.
• Follows rules and regulations of the Company; follows instructions of management and supervisors
• Adheres to all regulations related to the Americans with Disabilities Act (ADA)
• Maintains confidentiality of passengers’ information
• Maintains a clean and well-organized work area

Qualifications

• Education, Licensing, and Certifications:
• High school diploma or equivalent, such as GED, required

Experience

• One to two years of dispatch and/or customer service experience preferred
• Skills and Knowledge Required:
• Ability to organize logical and efficient schedules and routes and adapt to changes
• Ability to read, comprehend and understand a map
• Ability to read, understand, and interpret transit system operating rules, regulations, policies, phases and routes
• Ability to assist handicapped passengers when needed
• Working knowledge and proficiency with Microsoft Word, Excel and PowerPoint programs
• Strong written and oral communication skills
• Clear speech and pleasant phone demeanor
• Ability to use a multi-line phone system and handle multiple tasks concurrently
• Ability to interact professionally with internal and external customers on all levels and be able to work well with diverse groups
• Will be cross trained as Reservations for coverage purposes

Physical Requirements

• Must be able to work shifts or flexible work schedules as needed.
• Majority of work is accomplished indoors and in air conditioned or well-ventilated facilities
• The majority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

Transdev complies with federal and state disability laws and makes reasonable accommodation for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail]

Drug-free Workplace

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ