Reservationist

The Hollywood Roosevelt; Los Angeles (CA); On-site; USD 24,796 - 34,440; Full time

Job summary

The Hollywood Roosevelt in Los Angeles is seeking a detail-oriented Reservationist to provide a seamless booking experience and support front office operations. You will handle calls, process reservations, and assist guests with changes and special requests.

Ideal candidates bring customer service experience, strong communication, and a team-first mindset. Hospitality experience is preferred for this full-time role in a historic luxury hotel.

Qualifications

• Customer service experience required; hospitality experience preferred.
• Strong communication skills and a professional phone presence.
• Ability to problem-solve and manage challenging situations with confidence.
• Attention to detail and strong organizational skills.
• Dependability, adaptability, and a team-first mindset.

Responsibilities

• Be the welcoming voice of The Hollywood Roosevelt over the phone.
• Assist guests with reservations, changes, and special requests.
• Share knowledge of room types, amenities, dining outlets, events, and local attractions.
• Communicate guest needs clearly with hotel departments for a seamless experience.
• Use upselling to enhance guest stays and maximize revenue.
• Handle guest concerns calmly, professionally, and efficiently.
• Maintain confidentiality and organization in a fast-paced environment.

Skills

Customer service

Phone etiquette

Communication skills

Problem-solving

Attention to detail

Job description

Reservationist - The Hollywood Roosevelt

The Hollywood Roosevelt is an iconic, historic hotel located in the heart of Hollywood. Known for our stylish atmosphere and exceptional service, we deliver memorable experiences to every guest. We pride ourselves on excellence in hospitality and creating a welcoming environment for all.

Position Overview

We are seeking a detail-oriented, friendly, and professional Reservationist to join our team. This role is essential in ensuring a smooth booking experience for our guests and supporting the overall operations of the hotel.

What You’ll Do

• Reservationist you will be the welcoming voice of The Hollywood Roosevelt, delivering outstanding service over the phone
• Assist guests with reservations, changes, and special requests with accuracy and care
• Share knowledge of room types, hotel amenities, dining outlets, events, and local attractions
• Communicate guest needs clearly with hotel departments to ensure a seamless experience
• Use upselling techniques to enhance guest stays and maximize revenue
• Handle guest concerns calmly, professionally, and efficiently
• Maintain confidentiality, organization, and attention to detail in a fast-paced environment

What We Are Looking For

• A passion for customer service and hospitality
• Strong communication skills and a professional phone presence
• Ability to problem-solve and manage challenging situations with confidence
• Attention to detail and strong organizational skills
• Dependability, adaptability, and a team-first mindset
• Customer service experience required; hospitality experience preferred

Why The Hollywood Roosevelt

You’ll work in a dynamic, supportive environment where teamwork, respect, and guest experience come first. We value reliability, professionalism, and a positive attitude. Be part of an iconic hotel legacy and contribute to unforgettable guest experiences.