Office Coordinator

The Hollywood Roosevelt; Los Angeles, Northern (CA, KY); Hybrid; USD 91,693,000 - 94,988,000; Full time

Job summary

The Hollywood Roosevelt is seeking a PM Housekeeping Office Coordinator to support the housekeeping office and ensure smooth departmental operations. The role requires coordinating staff schedules, logging guest requests, and maintaining clear communication across radios and emails.

Ideal candidates have hospitality experience, familiarity with the Alice system, and a proactive, customer-service oriented approach in a fast-paced hotel environment.

Qualifications

• Experience in hotel operations, especially housekeeping.
• Familiarity with the Alice system.
• Strong organizational and communication skills.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Manage daily staff schedules and staffing needs.
• Track productivity and overtime for room attendants.
• Prepare daily room assignments and log guest requests.
• Log lost and found items and shift information in Alice.
• Ensure policies, safety procedures, and appearance standards are followed.
• Maintain clear communication via radios, emails, and pass-down books.

Skills

Highly organized

Detail-oriented

Proactive

Customer service

Clear communication

Multitasking

Tools

Alice system

Job description

Full Time Los Angeles, CA, US

9 days ago Requisition ID: 1292

Salary Range: $32.00 To $33.15 Hourly

PM-Office Coordinator - The Hollywood Roosevelt

Dating back to the Golden Era and located on the Hollywood Walk of Fame, The Hollywood Roosevelt is an iconic hotel that reflects classic Hollywood in every sense. Built in 1927, the hotel has played host to stars like Marilyn Monroe, Charlie Chaplin, and Clark Gable. Hollywood Roosevelt is a full-service lifestyle hotel providing guests a glimpse at Hollywood's storied past and offering travelers an experience of Hollywood that is authentic to its history and legacy. Experience our modern interpretation of a Hollywood original.

The PM Housekeeping Office Coordinator will effectively support the office needs of the Housekeeping department. The job duties require style and service attributes that are key to creating a positive guest experience.

What You’ll Do

As the PM Housekeeping Office Coordinator, you will play a key role in keeping the department running smoothly. You will manage daily staff schedules, track room attendants’ productivity and overtime, coordinate staffing needs, and prepare daily room assignments. You will log guest requests, lost and found items, and shift information in the Alice system, while maintaining clear communication through radios, emails, and pass-down books. Additionally, you will ensure that all hotel policies, safety procedures, and appearance standards are consistently upheld, supporting both guests and your team.

In this role, you are directly contributing to a positive guest experience and the overall efficiency of the housekeeping department. Your efforts will ensure that rooms are clean and organized, staff is well-coordinated, and guest requests are handled promptly and professionally. By keeping the operation running smoothly, you help create an environment where both guests and employees feel valued, supported, and confident in the quality of service provided.

What We Are Looking For

We are looking for a highly organized, detail-oriented, and proactive individual to join our Housekeeping team as a PM Office Coordinator. The ideal candidate excels in customer service, communicates clearly with both guests and staff, and can efficiently manage multiple tasks in a fast-paced hotel environment. Experience with hotel operations, particularly housekeeping, and familiarity with systems like Alice are preferred. You are someone who can handle unexpected challenges with professionalism, prioritize work effectively, and maintain a polished, professional appearance while fostering a positive team environment.

Why The Hollywood Roosevelt

Join The Hollywood Roosevelt, an iconic Hollywood hotel, where you can grow professionally, be part of a high-performing team, and help create memorable experiences for every guest. Your work matters, and every day brings the chance to contribute to a world-famous, vibrant environment.