Reservation Support Representative

Alegria Travel Services; Austin (TX); Remote; USD 38,000 - 46,000; Full time

Benefits offered by this job

100% remote environment

Onboarding & training

Professional development

Job summary

Alegria Travel Services is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests in a fully remote environment.

The ideal candidate communicates professionally, pays close attention to detail, and enjoys helping clients by researching availability, documenting reservations accurately, and updating travelers with timely information.

Qualifications

• Strong written and verbal communication skills.
• Excellent attention to accuracy and detail.
• Excellent organization and time management.
• Customer-focused, professional demeanor.
• Comfort with email and online systems.
• Ability to research and organize information.
• Reliable and capable of multitasking.
• Customer service or reservations experience is helpful but not required.

Responsibilities

• Respond to reservation-related questions and requests.
• Gather information about client needs and preferences.
• Research availability and service options.
• Assist with coordinating reservations and confirmations.
• Review reservation details and documentation for accuracy.
• Communicate updates and important information to clients.
• Assist with modifications and special requests.
• Maintain accurate client and reservation records.
• Follow up on outstanding requests.
• Coordinate with service providers when necessary.
• Maintain professional customer service standards.

Skills

Strong written and verbal comms

Attention to detail

Organizational skills

Customer-focused

Email/online system proficiency

Research & information organization

Multitasking reliability

Customer service/reservations helpful

Job description

We are seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests. This position focuses on providing accurate information while ensuring reservation details remain organized and up to date.

The ideal candidate communicates professionally, pays close attention to details, and enjoys assisting clients in a remote environment.

Responsibilities

• Respond to reservation-related questions and requests
• Gather information regarding client needs and preferences
• Research availability and appropriate service options
• Assist with coordinating reservations and confirmations
• Review reservation details and documentation for accuracy
• Communicate updates and important information to clients
• Assist with modifications and special requests
• Maintain accurate client and reservation records
• Follow up on outstanding requests
• Coordinate with service providers when necessary
• Maintain professional customer service standards

Qualifications

• Strong written and verbal communication
• Excellent attention to detail and accuracy
• Good organizational and time-management skills
• Customer-focused and professional
• Comfortable using email and online systems
• Ability to research and organize information
• Reliable and able to manage multiple tasks
• Previous customer service, reservations, hospitality, or related experience is helpful but not required

Position Highlights

• 100% remote environment
• Onboarding and training provided
• Ongoing education and development
• Access to professional tools and online resources
• Continuing learning opportunities
• Supportive team environment