Reservation Support Representative

Alegria Travel Services; San Antonio (TX); Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

100% remote environment

Onboarding and training provided

Ongoing education and development

Access to professional tools

Job summary

Alegria Travel Services is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests in a 100% remote role. You will communicate professionally, pay close attention to details, and help clients with accurate information while keeping reservations organized and up to date.

The position emphasizes professional communication, strong organizational skills, and the ability to manage multiple tasks in

Qualifications

• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy in data handling.
• Organized with good time-management and prioritization.
• Customer-focused, professional, and reliable.
• Proficient with email and online systems; able to research information.
• Experience in reservations, hospitality, or customer service is a plus but not required.

Responsibilities

• Respond to reservation questions and requests with clear information.
• Gather client preferences and requirements for reservations.
• Research availability and select appropriate service options.
• Coordinate reservations and issue confirmations.
• Review reservation details for accuracy and completeness.
• Communicate updates and important information to clients.
• Handle modifications and special requests when needed.
• Maintain accurate client and reservation records in systems.
• Follow up on any outstanding requests to ensure satisfaction.
• Coordinate with service providers as required.

Skills

Written communication

Verbal communication

Attention to detail

Organization

Time management

Customer focus

Research skills

Multitasking

Job description

We are seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests. This position focuses on providing accurate information while ensuring reservation details remain organized and up to date.

The ideal candidate communicates professionally, pays close attention to details, and enjoys assisting clients in a remote environment.

Responsibilities

• Respond to reservation-related questions and requests
• Gather information regarding client needs and preferences
• Research availability and appropriate service options
• Assist with coordinating reservations and confirmations
• Review reservation details and documentation for accuracy
• Communicate updates and important information to clients
• Assist with modifications and special requests
• Maintain accurate client and reservation records
• Follow up on outstanding requests
• Coordinate with service providers when necessary
• Maintain professional customer service standards

Qualifications

• Strong written and verbal communication
• Excellent attention to detail and accuracy
• Good organizational and time-management skills
• Customer-focused and professional
• Comfortable using email and online systems
• Ability to research and organize information
• Reliable and able to manage multiple tasks
• Previous customer service, reservations, hospitality, or related experience is helpful but not required

Position Highlights

• 100% remote environment
• Onboarding and training provided
• Ongoing education and development
• Access to professional tools and online resources
• Continuing learning opportunities
• Supportive team environment