Reservation Support Representative

Alegria Travel Services; West End (AL); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Onboarding and training

Professional tools access

Learning opportunities

Supportive team

Job summary

Alegria Travel Services is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests in a fully remote role.

The ideal candidate communicates professionally, pays close attention to details, and enjoys helping clients while managing multiple tasks efficiently. Onboarding and ongoing education accompany a supportive team environment.

Qualifications

• Clear written and spoken communication is essential.
• Attention to detail and accuracy are critical for reservations.
• Strong organization and time-management skills are required.
• Professional, customer-focused attitude is expected.

Responsibilities

• Respond to reservation-related questions and requests
• Gather information regarding client needs and preferences
• Research availability and appropriate service options
• Assist with coordinating reservations and confirmations
• Review reservation details and documentation for accuracy
• Communicate updates and important information to clients
• Assist with modifications and special requests
• Maintain accurate client and reservation records
• Follow up on outstanding requests
• Coordinate with service providers when necessary
• Maintain professional customer service standards

Skills

Written & verbal comm

Attention to detail

Organizational skills

Customer-focused

Email & online tools

Research & info organization

Multitasking

Relevant experience helpful

Job description

We are seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests. This position focuses on providing accurate information while ensuring reservation details remain organized and up to date.

The ideal candidate communicates professionally, pays close attention to details, and enjoys assisting clients in a remote environment.

Responsibilities

• Respond to reservation-related questions and requests
• Gather information regarding client needs and preferences
• Research availability and appropriate service options
• Assist with coordinating reservations and confirmations
• Review reservation details and documentation for accuracy
• Communicate updates and important information to clients
• Assist with modifications and special requests
• Maintain accurate client and reservation records
• Follow up on outstanding requests
• Coordinate with service providers when necessary
• Maintain professional customer service standards

Qualifications

• Strong written and verbal communication
• Excellent attention to detail and accuracy
• Good organizational and time-management skills
• Customer-focused and professional
• Comfortable using email and online systems
• Ability to research and organize information
• Reliable and able to manage multiple tasks
• Previous customer service, reservations, hospitality, or related experience is helpful but not required

Position Highlights

• 100% remote environment
• Onboarding and training provided
• Ongoing education and development
• Access to professional tools and online resources
• Continuing learning opportunities
• Supportive team environment