Reservation Specialist: Customer & Equipment Coordination

U-Haul; Baltimore (MD); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Career stability

Opportunities for advancement

Gym Reimbursement Program

Health insurance & Prescription plans

Paid holidays, vacation, and sick days

Life insurance

MetLaw Legal program

MetLife auto and home insurance

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Dental & Vision Plans

You Matter EAP

LifeLock Identity Theft Protection

Job summary

U-Haul is seeking a Reservation Manager Agent to join our team in a fast-paced environment. You will support customers and field teams with equipment reservations and placement, coordinating inventory across regional markets to meet demand, and assisting with U-Box portable storage products.

The role emphasizes service quality, teamwork, and adapting to daily changes while contributing to a dynamic operation within U-Haul.

Qualifications

• High school diploma or equivalent.
• Proficient in customer service and multitasking.
• Experience with office equipment and Word/email.

Responsibilities

• Assist with calls from and to customers.
• Help support field team members and U-Haul dealerships with equipment and reservation management and placement, directing customers to areas based on demand and productivity status to balance regional inventory.
• Review reports that aid in effective placement of equipment, customer reservations and contracts to maintain availability and accuracy.
• Assist with the Company’s U-Box portable storage product.

Skills

Customer service

Time management

Multitasking

Office equipment knowledge

Education

High school diploma or equivalent

Job description

U-Haul is seeking a Reservation Manager Agent to join our team in a fast-paced environment. You will support customers and field teams with equipment reservations and placement, coordinating inventory across regional markets to meet demand, and assisting with U-Box portable storage products.

The role emphasizes service quality, teamwork, and adapting to daily changes while contributing to a dynamic operation within U-Haul.