Dynamic Reservation & Equipment Specialist

U-Haul; Springfield (IL); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) Savings Plan

Life insurance

Paid holidays and vacation

Job summary

U-Haul is seeking a Reservation Manager Agent to support customers and field teams with equipment and reservation management in a fast-paced environment. You will help balance regional inventory by directing equipment where demand and productivity require it.

The role emphasizes customer service, time management, and multitasking in a team-driven setting with opportunities for growth.

Qualifications

• High school diploma or equivalent.
• Working knowledge of office equipment such as multiline phones, phone etiquette, Word and email
• Proficient in customer service, time management and multitasking

Responsibilities

• Assist with calls from and to customers.
• Help support field team members and U-Haul dealerships with equipment and reservation management and placement, while directing incoming customers' equipment to areas based on customer demand and productivity status in order to help balance regional market inventory levels to meet future demand.
• Review reports that aid in effective placement of equipment, customer reservations and contracts that support creating equipment availability and accuracy.
• Assist with the Company’s U-Box portable storage product.

Skills

Customer service

Time management

Multitasking

Education

High school diploma

Job description

U-Haul is seeking a Reservation Manager Agent to support customers and field teams with equipment and reservation management in a fast-paced environment. You will help balance regional inventory by directing equipment where demand and productivity require it.

The role emphasizes customer service, time management, and multitasking in a team-driven setting with opportunities for growth.