Reservation Specialist

Juut-Salonspa; Minneapolis (MN); Hybrid; USD 26,000 - 30,000; Full time

Job summary

Juut-Salonspa is seeking a Reservations Specialist to deliver exceptional customer service by efficiently coordinating scheduling and guest inquiries. This role involves booking appointments via text, call, and email, maintaining guest records, and offering product recommendations.

The position supports guest engagement and requires strong organization. Ideal candidates will have experience in fast-paced environments, proficiency with office technologies, and a team-oriented attitude.

Qualifications

• 3+ years of customer service or retail experience.
• Experience in hospitality, salon, or call center environments is a plus.
• Strong communication skills, both oral and written.

Responsibilities

• Respond to calls and texts to answer customer inquiries and book appointments.
• Recommend add-ons and services to enhance the client’s experience.
• Manage appointment reminders, rescheduling, and cancellations.
• Stay knowledgeable about services, products, and artists to maximize the schedule.
• Assist with guest referral emails, social media, and appointment follow up.

Skills

Customer service

Communication

Office software

Typing speed 35+ WPM

Team player

Education

3+ years customer service/retail experience

Tools

Slack

Teams

Outlook

Internet

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Reservation Specialist

Full Time Minneapolis, MN, US

2 days ago Requisition ID: 1085

Salary Range: $19.00 To $22.50 Hourly

NOTE: Hybrid schedule, however, the successful candidate will reside in the Twin Cities metro area. MUST have Monday-Friday Morning, Day and Evening availability.

A Reservations Specialist provides exceptional customer service by efficiently managing scheduling, addressing client inquiries, and ensuring a seamless experience for guests and artists. This role includes booking appointments through multiple avenues (text, call and email), maintaining accurate guest records, offering product and service recommendations, and supporting guest engagement.

Key Responsibilities:

• Respond to calls and texts to answer customer inquiries and book appointments
• Recommend add-ons and services to enhance the client’s experience
• Manage appointment reminders, rescheduling, and cancellations
• Stay knowledgeable about services, products, and artists to answer questions and successfully maximize the schedule
• Assist with guest referral emails, social media, and appointment follow up

Qualifications:

• Strong customer service and communication skills (both verbal and written)
• Proficient in office technologies (slack, teams, outlook, internet, etc.)
• Ability to multitask in a fast-paced environment with attention to detailanalysis<|message|>We need to provide JSON with FinalAction, FormattedDescription, IsExpired. The final answer from assistant is incomplete: truncated string, and missing quotes. Also the JSON is invalid: missing closing braces, missing closing tags in the list. Need to correct. Let's construct correct JSON. The formatted description with proper escape. It should include
  and
  • properly closed. We need to ensure tags correct. Let's rewrite the description fully:

    If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

    Reservation Specialist

    Full Time Minneapolis, MN, US

    2 days ago Requisition ID: 1085

    Salary Range: $19.00 To $22.50 Hourly

    NOTE: Hybrid schedule, however, the successful candidate will reside in the Twin Cities metro area. MUST have Monday-Friday Morning, Day and Evening availability.

    A Reservations Specialist provides exceptional customer service by efficiently managing scheduling, addressing client inquiries, and ensuring a seamless experience for guests and artists. This role includes booking appointments through multiple avenues (text, call and email), maintaining accurate guest records, offering product and service recommendations, and supporting guest engagement.

    Key Responsibilities:

    • Respond to calls and texts to answer customer inquiries and book appointments
    • Recommend add-ons and services to enhance the client’s experience
    • Manage appointment reminders, rescheduling, and cancellations
    • Stay knowledgeable about services, products, and artists to answer questions and successfully maximize the schedule
    • Assist with guest referral emails, social media, and appointment follow up

    Qualifications:

    • Strong customer service and communication skills (both verbal and written)
    • Proficient in office technologies (slack, teams, outlook, internet, etc.)
    • Ability to multitask in a fast-paced environment with attention to detail
    • Typing speed of 35+ WPM
    • Team-oriented with a positive attitude

    Education & Experience:

    • 3+ years of customer service experience/retail
    • Experience in hospitality, salon, or call center environments a plus

    Working Conditions:

    • Ability to sit and use computers for extended periods
    • Open office or call center environment - this position requires on-site training
    • Availability for evening and weekend shifts

    Note: This job description is not exhaustive. Reasonable accommodation may be provided for individuals with disabilities.

    Now we need JSON string with line breaks escaped. We also need to escape backslashes; there are none. We also need to be careful about apostrophes: it includes