Reservation Manager: Dynamic Scheduling & Support

U-Haul International, Inc.; Alcoa (TN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance & Prescription plans

Paid holidays, vacation, and sick days

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Discounts on Apple products

Job summary

U-Haul is seeking a Reservation Manager Agent who thrives in a fast-paced, team-oriented environment and delivers outstanding customer service. The role focuses on reservation placement, equipment distribution, and support for customers and dealerships, with responsibilities to balance regional inventory and improve availability.

Under the Traffic Control Manager, you will review reports, coordinate with field teams, and assist with the U-Box product, ensuring accurate reservations and efficient

Qualifications

• High school diploma or equivalent.
• Working knowledge of office equipment such as multiline phones, Word and email.
• Proficient in customer service, time management and multitasking.

Responsibilities

• Assist with calls from and to customers.
• Support field team members and U-Haul dealerships with equipment and reservation management and placement.
• Direct incoming customers' equipment to areas based on demand and productivity status to balance regional inventory.
• Review reports that aid in effective placement of equipment, reservations and contracts.
• Assist with the U-Box portable storage product.

Skills

Customer service

Time management

Multitasking

Education

High school diploma or equivalent

Tools

Office equipment

Job description

U-Haul is seeking a Reservation Manager Agent who thrives in a fast-paced, team-oriented environment and delivers outstanding customer service. The role focuses on reservation placement, equipment distribution, and support for customers and dealerships, with responsibilities to balance regional inventory and improve availability.

Under the Traffic Control Manager, you will review reports, coordinate with field teams, and assist with the U-Box product, ensuring accurate reservations and efficient