Reservation Manager – Dynamic, Customer-Focused

U-Haul; Miami (FL); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Career stability

Opportunities for advancement

Health insurance & Prescription plans

Paid holidays, vacation, and sick days

Life insurance

Job summary

U-Haul is seeking a Reservation Manager Agent to join a fast-paced team. You will support customers, field teams, and dealerships through reservation placement and equipment distribution, ensuring accurate availability and contracts.

The role emphasizes strong service and multitasking in a dynamic environment. Under the Traffic Control Manager, you will review reports to optimize equipment placement and balance inventory with customer demand, including U-Box products.

Qualifications

• High school diploma required.
• Proficient in customer service, time management and multitasking.
• Working knowledge of office equipment: multiline phones, Word and email.

Responsibilities

• Assist with calls from and to customers.
• Support field teams and U-Haul dealerships with equipment and reservation management and placement.
• Direct incoming customers' equipment to areas based on demand and productivity to balance regional inventory.
• Assist with U-Box portable storage product.

Skills

Customer service

Time management

Multitasking

Phone etiquette

Education

High school diploma or equivalent

Tools

Microsoft Word

Email

Job description

U-Haul is seeking a Reservation Manager Agent to join a fast-paced team. You will support customers, field teams, and dealerships through reservation placement and equipment distribution, ensuring accurate availability and contracts.

The role emphasizes strong service and multitasking in a dynamic environment. Under the Traffic Control Manager, you will review reports to optimize equipment placement and balance inventory with customer demand, including U-Box products.