Reservation Manager Agent — Dynamic Customer Support

U-Haul; Plainville (CT); On-site; USD 48,540,000 - 50,145,000; Full time

Benefits offered by this job

Career stability

Opportunities for advancement

Health insurance

Paid holidays

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Gym Reimbursement Program

Life insurance

Job summary

U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, and thrives in a fast-paced environment. Under the direction of the Traffic Control Manager, you will support customers, field teams and U-Haul dealerships through reservation placement and distribution of equipment. Bilingual abilities are a bonus.

Night and weekend availability is a MUST. U-Haul offers a wide range of benefits including health insurance, paid holidays, 401(k) plans, and

Qualifications

• High school diploma or equivalent.
• Working knowledge of office equipment such as multiline phones, phone etiquette, Word and email.
• Proficient in customer service, time management and multitasking.

Responsibilities

• Assist with calls from and to customers.
• Support field team members and U-Haul dealerships with equipment and reservation management and placement, balancing regional inventory to meet demand.
• Direct incoming customers' equipment to areas based on demand and productivity status.
• Assist with the Company’s U-Box portable storage product.

Skills

Customer service

Time management

Multitasking

Office equipment

Education

High school diploma or equivalent

Tools

Microsoft Word

Email client

Job description

U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, and thrives in a fast-paced environment. Under the direction of the Traffic Control Manager, you will support customers, field teams and U-Haul dealerships through reservation placement and distribution of equipment. Bilingual abilities are a bonus.

Night and weekend availability is a MUST. U-Haul offers a wide range of benefits including health insurance, paid holidays, 401(k) plans, and