PT Reservation Specialist

City of The Colony; The Colony (TX); On-site; USD 25,000 - 30,000; Part time

Job summary

City of The Colony is seeking a Reservation Specialist to manage reservations for Parks & Recreation facilities. You will focus on accuracy, customer service, and clear communication with the public and staff. The role involves coordinating schedules, preparing reports, and supporting department events.

Flexible schedule with days, evenings, weekends, and holidays as needed; position is 25 hours per week. Experience with Canva or Amilia SmartRec is desirable, and CPR/First Aid may be required

Qualifications

• Scheduling and coordinating reservations for department facilities.
• Strong customer service and clear communication with the public.
• Ability to prepare reports and maintain records.

Responsibilities

• Schedule, coordinate, and implement reservations of department and city facilities.
• Develop rental procedures, checklists, and room layouts for reservations.
• Promote facility use to the public, businesses and community orgs.
• Solicit interest through marketing, call lists, and inquiries to meet revenue goals.
• Review and adjust rental fees based on demand and market changes.
• Provide prompt, courteous information and high levels of customer service.
• Communicate effectively with staff and the public in person, written, or phone.
• Maintain accurate reports and ensure tasks are completed thoroughly.
• Support department events and other operations; assist during busy periods.

Skills

Reservation coordination

Customer service

Effective communication

Scheduling

Education

High School diploma or GED

Tools

Canva

Amilia SmartRec

Job description

Under the supervision of the Recreation Manager(s), the Reservation Specialist will manage reservation and rental operations for all Parks & Recreation Department facilities, as well as other city facilities. This position emphasizes attention to detail, outstanding customer service, and effective communication with the public and city staff. Other duties will include performing administrative tasks, executing long term facility usage goals, and providing support to department special events and operations.

1. Responsible for scheduling, coordinating, and implementing reservations of department and other city facilities.
2. Responsible for managing facility reservations by developing rental procedures, rental checklists, and room layouts.
3. Responsible for promoting, and advertising the use of department and other city facilities to the public, businesses, and other community organizations.
4. Responsible for soliciting interest in facility reservations through target marketing, call lists, and responding to general inquiries to meet established revenue goals.
5. Responsible for the ongoing evaluation of rental fees, and standards to ensure that revisions are made in response to demand or market adjustments.
6. Exhibit a commitment to providing the highest level of customer service by responding promptly to customers, seek to understand their requests, and by providing accurate and informative information.
7. Communicate effectively and courteously with the public, customers, and staff in person, in writing or telephone providing the highest level of customer service in all interactions.
8. Responsible for performing tasks with care and thoroughness while checking work to ensure it is accurate and complete.
9. Maintain a clean appearance at all Parks and Recreation Department facilities or events and be knowledgeable of all programs and activities.
10. Prepare incident/accident/damage reports.
11. Assist with community wide special events, and other department operations when needed.
12. Must have flexible schedule to be able to work days, evenings, weekends and holidays (as necessary). This position is scheduled 25 hours per week.
13. Perform light housekeeping and maintenance duties.
14. Ability to carry, push, pull, lift or hold up to 60 lbs. of equipment or furniture.
15. May be required to work in extreme weather conditions for activities and events.
16. Sits for extended periods of time at desk using the computer preparing reports, schedules, flyers, etc.
17. Other duties as assigned.

1. Ability to use effective verbal and written communication skills with staff and public, as well as show effective leadership.
2. Ability to use good judgment in handling complaints, altercations and emergency situations.
3. Have a working knowledge of computer system and software, and copier.
4. Skilled with written communications with a capacity for attention to details.
5. Ability to be a self-starter and work with minimum supervision.
6. General knowledge of various recreational activities.
7. Preferred knowledge of Canva or other graphic programs, as well as Amilia SmartRec or other recreation management programs.

1. High School diploma or GED required.
2. CPR/First Aid certification or ability to obtain certification within 30 days of employment.
3. Valid Texas drivers license.