Reservation & Customer Service Rep — Weekend Availability

Steamship Authority; Mashpee (MA); On-site; USD 28,103 - 35,115; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Job summary

The Steamship Authority is looking for a Reservation & Customer Service Representative at its Mashpee Reservation Office. This full-time role includes various responsibilities such as assisting with reservations, handling customer inquiries, and troubleshooting issues. Starting pay is $20.40 per hour with opportunities for increases. The position offers benefits including health, vision, and dental insurance after permanent status is obtained.

Candidates should possess strong communication skills and a high school diploma or equivalent, with multilingual abilities preferred. Availability for weekends and holidays is essential.

Qualifications

• Clear spoken English required.
• Willingness to learn and demonstrate initiative.
• Reliable transportation and strong attendance record.
• Availability to work weekends, holidays, and occasional evenings.

Responsibilities

• Answer incoming telephone calls and assist customers with reservations.
• Process reservations accurately using the reservation system.
• Check vehicle space availability.
• Provide schedule details and related inquiries.
• Troubleshoot customer concerns related to website use.
• Perform data entry and record processing.
• Assist with training new employees.

Skills

Strong telephone communication skills

Excellent customer service and interpersonal skills

Basic proficiency in PC computer applications

Strong organizational skills and attention to detail

Multilingual abilities (Brazilian Portuguese, Spanish)

Education

High school diploma or equivalent

Job description

The Steamship Authority is looking for a Reservation & Customer Service Representative at its Mashpee Reservation Office. This full-time role includes various responsibilities such as assisting with reservations, handling customer inquiries, and troubleshooting issues. Starting pay is $20.40 per hour with opportunities for increases. The position offers benefits including health, vision, and dental insurance after permanent status is obtained.

Candidates should possess strong communication skills and a high school diploma or equivalent, with multilingual abilities preferred. Availability for weekends and holidays is essential.