Reservation Agent

McAllister Towing; Village of Port Jefferson (NY); On-site; USD 25,000 - 30,000; Full time

Job summary

The Bridgeport Port Jefferson Steamboat Company is hiring Reservation Agents in Port Jefferson, NY. The role focuses on booking reservations and delivering customer service by phone, with responsibilities including answering inquiries and planning travel itineraries.

Two positions are available: one full-time and one part-time. The position pays hourly at $18.92 and requires weekend/holiday/evening shifts, with non-exempt status and EEO policy noted.

Qualifications

• Must have completed 10th grade.
• Proficient in Microsoft Office.
• Must pass background screening.
• Must be willing to work weekend, holidays, day and evening shifts.

Responsibilities

• The Reservation Agent books all customer reservations and handles customer service.
• Respond to customer need, answer questions, planning travel itineraries and resolve customer issues over the phone.
• Make reservations for customers on the telephone.
• Verify credit cards and screen calls for transferring.
• Other duties as assigned.

Education

10th grade

Tools

Microsoft Office

Job description

Job Description

Since 1883, The Bridgeport Port Jefferson (BPPJ) Ferry has proudly served the Bridgeport and Port Jefferson communities as the trusted maritime transportation provider. Our mission is to offer a safe, reliable, and enjoyable ferry experience for passengers transiting the Long Island Sound barrier.

BPPJ Ferry is seeking two highly qualified individuals to serve as a Reservation Agent (one Full-Time and one Part-Time). Duties and responsibilities are outlined below:

Reservation Agent

Reports to: The Reservation Agent is responsible and accountable to the Reservation Supervisor.

Supervises

None

Description of Duties

• The Reservation Agent books all customer reservations and handles customer service.
• Respond to customer need, answer questions, planning travel itineraries and resolve customer issues over the phone.
• Make reservations for customers on the telephone.
• Verify credit cards and screen calls for transferring.
• Other duties as assigned.

Minimum Requirements

• Must have completed 10th grade
• Proficient in Microsoft Office.
• Must pass background screening.
• Must be willing to work weekend, holidays, day and evening shifts.

Physical Requirements

Ability to operate a computer terminal, telephones and standard office equipment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary

(Hourly) - $18.92 an hour

FLSA Status

Non-Exempt

• This position description does not promise or imply that the functions listed are the only duties to be performed or that the position may not change or be eliminated. Employees are always expected to follow their supervisor’s instructions and to perform the tasks requested by their supervisors.

Equal Employment Opportunity Employer

We are an Equal Employment Opportunity ("EEO") Employer.

It has been and will continue to be a fundamental policy of The Bridgeport & Port Jefferson Steamboat Company not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws.

This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.