Call Center Reservation Agent

Cross Sound Ferry Services; New London (CT); On-site; USD 20,457 - 29,136; Part time

Job summary

A ferry service company in New London, CT is looking for a Seasonal Call Center Reservation Agent to provide excellent customer service for travel reservations. This part-time seasonal position will require working weekends, holidays, and evenings. Responsibilities include answering phone inquiries, booking travel, and assisting customers with various questions. The ideal candidate will possess strong communication skills and some computer experience. Starting rate is $18.00/hr with opportunities for more hours during the summer.

Qualifications

• Must possess excellent communication skills.
• Experience in customer service is preferred.
• Some computer experience required.

Responsibilities

• Answer phones and guide customers through the reservation process.
• Assist customers with inquiries about travel and company policy.
• Book travel and manage existing reservations.

Skills

Excellent communication skills

Customer service experience

Computer skills

Call center experience

Job description

SeasonalCall Center Reservation Agent

Cross Sound Ferry is seeking reliable, highly motivated individuals in our call center for our 2026 season. The job of a reservation agent focuses on customer service and assisting to ensure a positive experience. You will assist customers over the phone who are traveling in between New London, CT and Orient, NY, as well as our seasonal Block Island trips and Lighthouse Cruises. Must have excellent communication skills, as well as some experience with computers. Call center experience preferred. This seasonal position will be part time with more hours available during summer. Must be willing to work weekends, holidays, and evening hours.

Starting Rate: $18.00/hr

Primary duties include, but not limited to:

• Pleasantly answer the phone and guide customer through the reservation process
• Answer any and all questions regarding travel, vessels, and company policy/procedure
• Book new travel, change/cancel existing reservations
• Enter payment information
• Sign customers up for our Rewards Program; explain benefits of program
• Explain all current promotions
• Advise customers how to use company website
• Explain different services that we offer
• Resolve customer complaints, guide them and provide any relevant info
• Report any issues/security issues to management