Reservation & Customer Service Representatives - Mashpee Reservation Office

Steamship Authority; Mashpee (MA); On-site; USD 28,103 - 35,115; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Job summary

The Steamship Authority is looking for a Reservation & Customer Service Representative at its Mashpee Reservation Office. This full-time role includes various responsibilities such as assisting with reservations, handling customer inquiries, and troubleshooting issues. Starting pay is $20.40 per hour with opportunities for increases. The position offers benefits including health, vision, and dental insurance after permanent status is obtained.

Candidates should possess strong communication skills and a high school diploma or equivalent, with multilingual abilities preferred. Availability for weekends and holidays is essential.

Qualifications

• Clear spoken English required.
• Willingness to learn and demonstrate initiative.
• Reliable transportation and strong attendance record.
• Availability to work weekends, holidays, and occasional evenings.

Responsibilities

• Answer incoming telephone calls and assist customers with reservations.
• Process reservations accurately using the reservation system.
• Check vehicle space availability.
• Provide schedule details and related inquiries.
• Troubleshoot customer concerns related to website use.
• Perform data entry and record processing.
• Assist with training new employees.

Skills

Strong telephone communication skills

Excellent customer service and interpersonal skills

Basic proficiency in PC computer applications

Strong organizational skills and attention to detail

Multilingual abilities (Brazilian Portuguese, Spanish)

Education

High school diploma or equivalent

Job description

Reservation & Customer Service Representative – Mashpee Reservation Office

The Steamship Authority is currently accepting applications to fill Reservation & Customer Service Representative positions at the Steamship Authority's Mashpee Reservation Office. These are union positions with SEIU Local 888 and are full-time (40 hours a week), including weekend coverage, with a starting rate of pay of $20.40 per hour. After 90 days are worked, pay increases to $25.49 per hour. Health, vision, and dental insurance are also available after obtaining permanent status. This position is responsible for providing high-quality customer service by handling incoming calls, assisting with reservations, and supporting general customer inquiries. A 90‑day probationary period applies.

Key Responsibilities

• Answer incoming telephone calls and assist customers with making, modifying, or canceling vehicle reservations.
• Process reservations accurately using the reservation system.
• Check vehicle space availability.
• Provide schedule details and related inquiries.
• Troubleshoot customer concerns related to website use.
• Perform data entry and record processing.
• Assist with training new employees.
• Perform additional duties as assigned.

Required Qualifications & Skills

• Strong telephone communication skills, including clear spoken English.
• Excellent customer service and interpersonal skills.
• Basic proficiency in PC computer applications.
• Strong organizational skills and attention to detail.
• Willingness to learn and demonstrate initiative.
• Reliable transportation and strong attendance record.
• Availability to work weekends, holidays, and occasional evenings.
• High school diploma or equivalent required.

Preferred Qualifications

• Multilingual abilities, especially Brazilian Portuguese, Spanish or Portuguese.

Work Environment & Physical Requirements

• Prolonged periods of sitting at a desk.
• Ability to lift up to 20 lbs.
• Ability to move freely within the workspace.
• Ability to work an 8‑hour shift as scheduled.

Location

Mashpee Reservation Office.

Employment Requirements

• Pass a pre‑employment drug test and a background check.

Contact Information

• [phone]
  [phone] TTY

Human Resources Office
Steamship Authority
Falmouth, MA 02540
EOE