Reservation Call Center Agent

Rosen Hotels & Resorts; Orlando, Northern (FL, KY); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Health Insurance

On-site Medical Center

Competitive Pay

Holiday Pay

Birthday Pay

Paid Vacation

Tuition Reimbursement

401(k) Savings

Hospitality Discounts

Family Outreach Center

Résumé du poste

Rosen Hotels & Resorts in Orlando is seeking a Reservation Call Center Agent to book reservations for guests and travel agents, and to provide outstanding guest service in line with Company Standards. You will respond to incoming calls and inquiries with a friendly demeanor while collaborating with teams to ensure smooth bookings.

Ideal candidates possess strong communication, computer proficiency, and the ability to lift up to 25 lbs as required by on-site duties; flexible morning, mid, and

Qualifications

• 6+ months of customer service experience preferred.
• Flexible schedule including mornings, mids, and evenings.

Responsabilités

• Book reservations for guests and travel agents.
• Respond to guest inquiries in a friendly manner.
• Enter reservations accurately using automated systems.
• Promote hotel services and offerings to guests.
• Adhere to company policies.

Connaissances

Customer service

Communication

Formation

High school diploma or equivalent

Description du poste

Operations Building | Reservations | Full Time

Description

Summary:

The Reservation Call Center Agent communicates with guests, travel agents, and referral networks to book reservations for upcoming visits. They will also provide outstanding guest service based on Company Standards by responding to incoming guest calls and inquiries in a friendly manner. Individuals musthave strong communication and listening skills, computer proficiency, and the ability to collaborateand build relationships.

Responsibilities:

• Book reservations for guests and travel agents
• Respond to guest inquiries in a friendly manner
• Provide information on availability, accommodation, and amenities
• Accurately enter reservations using automated systems
• Promote hotel services and offerings to potential guests
• Comply with the company's drug-free and tobacco/nicotine-free policy
• All other duties as assigned

Experience/Qualifications:

• 6 + months of customer service experience preferred.
• Candidate must be available to work a flexible schedule of morning, midshift and evening shifts.
• Ability to lift 25 lbs. consistently and 50 lbs. infrequently
• Must be able to legally work in the USA.

Education and Certification(s)/License(s):

• High school diploma or equivalent preferred.

Discover Life at Rosen:

Your career is here in our diverse and friendly workplace, where your individuality and ideas are valued. Our company, with more than 3,000 associates, thrives on teamwork and ingenuity. It is this team that makes Rosen Hotels & Resorts in Orlando one of Florida’s most respected hospitality companies to work for.

Benefits Our Associates Enjoy:

• Affordable Health and Dental Insurance
• On-site Medical Center
• Competitive Compensation
• Holiday Pay
• Birthday Pay
• Paid Vacation and Personal Days
• Tuition Reimbursement and Higher Education Scholarships
• 401(k) Retirement Savings Plan
• Hospitality and Dining Discounts
• Access to our Family Outreach Center
• And much more

We are proud to be an equal-opportunity employer and a drug- and nicotine-free workforce.