Guest Services Agent

Trailborn Hotels & Resorts; Williams (AZ); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical with company contribution

Dental with company contribution

Vision with company contribution

Paid Time Off

401(k) with company match

Sick Time

Employee Dining Discounts

Employee Marketplace Discounts

Job summary

Trailborn Hotels & Resorts seeks a Guest Services Agent to deliver exceptional service and ensure guests have a comfortable stay. You will be the first point of contact, greeting guests, handling inquiries, and resolving issues with professionalism to create a memorable experience.

Responsibilities include checking in guests, assisting with luggage and transportation, and maintaining a welcoming front desk. A flexible schedule including weekends and holidays is required.

Qualifications

• Valid driver's license required.
• Excellent communication and interpersonal skills.
• Ability to work weekends and holidays.
• Proficient in Microsoft Office and basic computer skills.
• PM availability and weekends required.

Responsibilities

• Greet guests on arrival and check them in.
• Answer inquiries about facilities and local attractions.
• Handle guest complaints promptly and professionally.
• Assist guests with luggage, transportation, and requests.
• Maintain a clean front desk and lobby.
• All other duties as assigned.

Skills

Driver's license

Communication

Interpersonal skills

Flexible hours

PM availability

Tools

Microsoft Office

Job description

We are seeking a highly motivated and customer-oriented Guest Services Agent to join our team. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable. You will be the first point of contact for guests, handling their inquiries, requests, and complaints with professionalism and efficiency. Your main goal will be to create a positive and memorable experience for our guests, leaving them with a desire to return to our resort in the future.

ESSENTIAL

FUNCTIONS

• Greet guests upon arrival and check them in, ensuring all necessary information is obtained and recorded accurately
• Answer guest inquiries and provide information about resort facilities, services, and local attractions
• Handle guest complaints and resolve issues in a timely and satisfactory manner
• Assist guests with luggage, transportation, and other requests as needed
• Maintain a clean and organized front desk area and lobby
• All other duties as assigned

QUALIFICATIONS

Minimum Qualifications:

• A valid driver's license
• Excellent communication and interpersonal skills
• Ability to work flexible hours, including weekends and holidays
• Proficient in Microsoft Office and basic computer skills
• PM availability and weekends is required

Preferred Qualifications:

• Previous experience in customer service or hospitality role
• Previous experience in a front desk position
• Fluent in a second language, preferably Spanish
• Familiarity with hotel reservation systems
• High level of professionalism, able to follow instructions with follow-up, respect, and integrity.
• Understand oral and written communications, follow detailed directions, and provide clear instructions/directions.
• Basic skills such as: attention to detail skills, reasoning skills and multi-tasking and prioritization skills.

PHYSICAL

REQUIREMENTS

• Must be able to remain upright and able to continuously move on a firm surface for an 8-10-hour shift.
• Must be able to move at least 20 pounds up to 5 feet high without another person's aid.
• Must be able to assist guests with luggage and set up event rooms

ABOUT OUR

BENEFITS

Company Benefits and Perks

Full Time

Part Time

Seasonal

• Medical (with company contribution)
• Dental (with company contribution)
• Vision (with company contribution)
• Paid Time Off
• 401(k) (with company match)
• Sick Time
• Employee Dining Discounts
• Employee Marketplace Discounts

SCHEDULE

Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality- on any day at any hour, including evenings, weekends, and holidays.

PAY RATE

$17.00 Hour

JOB STATUS

Regular Full Time or Part Time

FLSA

Non-Exempt

EQUAL EMPLOYMENT OPPORTUNITY

Trailborn is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive and supportive workplace for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local laws.

If you require assistance or an accommodation due to a disability, please inform us during your application process.

The specific statements shown in each section of this Job Description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job's responsibilities/tasks may be modified and/or expanded over time without prior notice. The Company will try to give as much notice as practical when changes are made.