Reservation Agent

U-Haul International, Inc.; Oceanside (CA); On-site; USD 24,796 - 27,552; Part time

Benefits offered by this job

Advancement opportunities

Mindset App Reimbursement

Health insurance and prescription plan

Paid holidays and vacation

Life insurance

MetLaw Legal program

MetLife auto and home insurance

Discounts on devices and travel

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

24-hour physician for kids

Travel insurance

EAP

Identity Theft Protection

Critical Illness/Group Accident

SmartDollar Program

Job summary

U-Haul International, Inc. in Oceanside, CA is seeking a Reservation Manager Agent to support customers and field teams with equipment reservations and placement in a fast-paced environment.

The role emphasizes service, accuracy, and teamwork; you will review reports, coordinate with dealerships, and assist with U-Box storage products, while balancing regional inventory and meeting demand. Evening and weekend shifts may apply; part-time schedule; health and retirement benefits are available per

Qualifications

• High school diploma or equivalent.
• Experience handling customer inquiries and phone etiquette.
• Good time management and multitasking abilities.

Responsibilities

• Assist with calls from and to customers.
• Support field teams and dealers with reservations and equipment placement.
• Balance regional inventory by directing equipment to meet demand.
• Review reports to support accurate reservations and contracts.
• Assist with U-Box portable storage product.

Skills

Customer service

Time management

Multitasking

Office equipment

Education

High school diploma or equivalent

Job description

Reservation Manager Agent

U‑Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results‑oriented and wants to work in a fast‑paced environment where each day is different and dynamic. If this sounds like you, then consider joining U‑Haul as a Reservation Manager Agent! Under the direction of the Traffic Control Manager, your primary focus will be supporting customers, field team members and U‑Haul dealerships through reservation placement and distribution of equipment.

Benefits

• Opportunities for advancement
• Mindset App Reimbursement
• Health insurance & prescription plans, if eligible
• Paid holidays, vacation, and sick days, if eligible
• Life insurance
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• 24‑hour physician available for kids
• Business travel insurance
• You Matter EAP
• LifeLock Identity Theft Protection
• Critical Illness/Group Accident Insurance
• Dave Ramsey’s SmartDollar Program

Responsibilities

• Assist with calls from and to customers.
• Help support field team members and U‑Haul dealerships with equipment and reservation management and placement, while directing incoming customers' equipment to areas based on customer demand and productivity status in order to help balance regional market inventory levels to meet future demand.
• Review reports that aid in effective placement of equipment, customer reservations and contracts that support creating equipment availability and accuracy.
• Assist with the Company’s U‑Box portable storage product.

Minimum Qualifications

• High school diploma or equivalent
• Working knowledge of office equipment such as multiline phones, phone etiquette, Word and e‑mail
• Proficient in customer service, time management and multitasking

$18.5 - $20.5 per hour

U‑Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need‑to‑know basis.

2637 Vista Pacific Dr, Oceanside, California 92056 Part‑Time R249866