Reservation Manager

U-Haul International, Inc.; Burlington (WA); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Opportunities for advancement

Health insurance & Prescription plans

Paid holidays, vacation, and sick days

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Job summary

U-Haul International, Inc. is seeking a Reservation Manager Agent in Burlington, Washington. This role focuses on providing outstanding customer service, supporting field team members, and managing reservations and equipment distribution.

The ideal candidate will have a high school diploma and be proficient in customer service and multitasking. A dynamic environment awaits, with a pay range of $19–$21 hourly and numerous benefits including health insurance and employee stock ownership.

Qualifications

• High school diploma or equivalent.
• Working knowledge of office equipment such as multiline phones, Word, and email.
• Proficient in customer service, time management, and multitasking.

Responsibilities

• Assist with calls from and to customers.
• Support field team members and U-Haul dealerships with equipment and reservation management.
• Review reports to aid in effective placement of equipment and customer reservations.

Skills

Customer service

Time management

Multitasking

Office equipment knowledge

Education

High school diploma or equivalent

Job description

Reservation Manager Agent

U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented, and wants to work in a fast- paced environment where each day is different and dynamic. Under the direction of the Traffic Control Manager, your primary focus will be supporting customers, field team members and U-Haul dealerships through reservation placement and distribution of equipment.

Benefits

• Opportunities for advancement
• Mindset App Reimbursement
• Health insurance & Prescription plans, if eligible
• Paid holidays, vacation, and sick days, if eligible
• Life insurance
• MetLife Legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• 24‑hour physician available for kids
• Dental & Vision Plans
• Business travel insurance
• You Matter EAP
• LifeLock Identity Theft Protection
• Critical Illness/Group Accident Insurance
• Dave Ramsey’s SmartDollar Program
• Gym Reimbursement Program

Reservation Manager Agent Responsibilities

• Assist with calls from and to customers.
• Help support field team members and U-Haul dealerships with equipment and reservation management and placement, while directing incoming customers’ equipment to areas based on customer demand and productivity status to help balance regional market inventory levels to meet future demand.
• Review reports that aid in effective placement of equipment, customer reservations and contracts that support creating equipment availability and accuracy.
• Assist with the Company’s U-Box portable storage product.

Minimum Qualifications

• High school diploma or equivalent.
• Working knowledge of office equipment such as multiline phones, phone etiquette, Word and email.
• Proficient in customer service, time management, and multitasking.

Pay Range: $19 – $21 hourly.

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need-to-know basis.