Reservation Manager-2

U-Haul International, Inc.; Frederick (MD); On-site; USD 23,419 - 26,174; Part time

Benefits offered by this job

Career stability

Opportunities for advancement

Health insurance

Paid holidays, vacation, and sick days

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Job summary

U-Haul International, Inc. is seeking a dedicated team member in Frederick, Maryland, to support customers and assist with equipment reservations. The role involves managing customer inquiries, ensuring proper equipment placement, and maintaining inventory levels for optimal service delivery.

The ideal candidate will have a high school diploma, strong customer service skills, and the ability to multitask in a fast-paced environment. The position offers a pay range of $17 - $19 per hour with several benefits.

Qualifications

• Working knowledge of multiline phones and phone etiquette.
• Proficient in customer service, time management, and multitasking.

Responsibilities

• Assist with calls from and to customers.
• Support field team members and U-Haul dealerships with equipment and reservation management.
• Review reports for effective placement of equipment and customer reservations.

Skills

Customer service

Time management

Multitasking

Education

High school diploma or equivalent

Tools

Office equipment

Word

Job description

U‑Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results‑oriented and wants to work in a fast‑paced environment where each day is different and dynamic. Under the direction of the Traffic Control Manager, your primary focus will be supporting customers, field team members and U‑Haul dealerships through reservation placement and distribution of equipment.

Benefits:

• Career stability
• Opportunities for advancement
• Mindset App Reimbursement
• Gym Reimbursement Program
• Health insurance & Prescription plans, if eligible
• Paid holidays, vacation, and sick days, if eligible
• Life insurance
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• 24‑hour physician available for kids
• Dental & Vision plans
• Business travel insurance
• You Matter Employee Assistance Program
• LifeLock Identity Theft Protection
• Critical Illness/Group Accident Insurance
• Dave Ramsey’s SmartDollar Program

Responsibilities:

• Assist with calls from and to customers.
• Help support field team members and U‑Haul dealerships with equipment and reservation management and placement, while directing incoming customers' equipment to areas based on customer demand and productivity status in order to help balance regional market inventory levels to meet future demand.
• Review reports that aid in effective placement of equipment, customer reservations and contracts that support creating equipment availability and accuracy.
• Assist with the Company’s U‑Box portable storage product.

Minimum Qualifications:

• High school diploma or equivalent
• Working knowledge of office equipment such as multiline phones, phone etiquette, Word, and email
• Proficient in customer service, time management, and multitasking

Pay Range: $17 - $19 hourly

U‑Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on request for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.