Reseller Success Coordinator - Bilingual in Chinese

Universal Processing; Plano (TX); Presencial; USD 35.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

One month paid training

Medical, vision, dental coverage

401k and generous PTO

Descripción de la vacante

Universal Processing LLC in Plano, TX seeks a Partner Relations Coordinator fluent in Mandarin-Chinese to support reseller and merchant relationships. You will onboard clients, coordinate between partners and sales, and resolve funding or terminal issues.

The role is fully on-site, includes one month paid training, and offers medical/dental/vision coverage, generous PTO and retirement benefits. You will interact with a dynamic network of partners and merchants daily.

Formación

• Must be authorized to work in the US at the time of hire (E-Verify).
• Bilingual proficiency in Mandarin-Chinese is required, including reading and writing.
• Bachelor's degree in Business Administration, Business Management, Communications, Supply Chain Management, Operations Management, Economics, or related field is a plus.
• Strong communication, critical thinking, detail-oriented and analytical abilities.
• Able to actively listen to clients and interact in a friendly and patient manner.
• Able to take initiative to solve problems effectively.
• Self-motivated to learn new systems and installation of products.
• Able to meet deadlines and work both in a team and independently.
• Proficient with Excel and Word

Responsabilidades

• Processing client applications for different credit card processing services, and inputting client information using company management system.
• Listening and responding to customers’ concerns and needs; identifying requirements and providing solutions.
• Checking to ensure changes resolve clients’ problems.
• Liaising between merchants, affiliates, sales members, and client support teams.
• Keeping records of client interactions and actions taken.
• Contacting clients about inquiries or regulatory updates.
• Serving as liaison between merchants and Priority Payment System or FirstData to resolve issues.
• Coordinating with sales and client support to solve merchant issues.
• Providing technical support for terminal hardware related queries.
• Scheduling to ensure coverage and priority handling of calls.
• Assisting in planning department goals and improving efficiency.

Conocimientos

Mandarin-Chinese bilingual

Excel

Word

Educación

Bachelor's degree in Business Administration/Management/Economics

Herramientas

CRM system

Client management system

Descripción del empleo

This role is intended for fluent Mandarin-Chinese speakers, including reading and writing.

Are you ready to go uP?

• We are named in Top Workplaces NYC for 2021, 2024, and 2026!
• We are one of the winners of USPAACC’s Fast 100 Asian American Business awards
• We are recognized as one of the Top 5000 in Inc. Magazine’s Fastest Growing Private Companies
• We were a finalist for Best ISO of the Year by ETA in 2024
• We were awarded as a Growth Accelerator on the CO-100, an exclusive list that the U.S. Chamber of Commerce recognizes as America's top 100 small and medium sized businesses

Why Should You Join Universal Processing?

• You want to work at a minority owned Fintech company that empowers small to medium-sized businesses
• You are passionate to serve and support our local community and their growth
• You are given one month on-the-job paid training
• You get medical, vision, and dental coverage, generous PTO, and 401k
• We offer periodic performance review for potential salary increase

Compensation: This is a non-exempt position, with $3,150 monthly during the probationary period. Upon successful completion of the probationary period, the base rate will increase to $3,500 per month.

Role Summary

Internally referred to as Partner Relations Coordinator. This role is a fully onsite position in our Plano office, 5 days a week. This position is a critical role that interacts directly with our resellers, our merchants, and supports our sales effort with our partners. This roledrives reseller revenue and supports our partners from onboarding through growth.

Responsibilities

• Processing client applications for different credit card processing services, and inputs client information by using company client management system.
• Listening and responding to customers’ concerns and needs; identifies customers’ requirements and provides the appropriate solutions.
• Checking to ensure that appropriate changes were made to resolve clients’ problems.
• Help to manage Partner channel within the company; liaise between merchants, affiliates, sales members, and client support teams as necessary
• Keeping records of clients’ interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Contacting clients to respond to inquiries or to notify them of new regulations or any planned adjustments.
• Serving as a liaison or translator between merchants and Priority Payment System or FirstData to resolve funding or terminal issues.
• Communicate with merchants through Affiliate / Partner channel; coordinate with respective sales and client support members to solve merchant issues
• Providing technical assistance and support for incoming queries and issues related to terminal hardware.
• Scheduling work to ensure accurate phone coverage, monitors priority of calls and shifts escalated calls to assure resolution of problems.
• Assisting in planning and implementing department goals and makes recommendations to management to improve efficiency effectiveness.

Qualifications

• Must be authorized to work in the US at the time of hire. We are an E-Verify employer!
• Bilingual proficiency in Mandarin-Chinese is required, including reading and writing.
• Bachelor's degree in Business Administration, Business Management, Communications, Supply Chain Management, Operations Management, Economics, or related field is a plus
• Strong communication skills, critical thinking, detail-oriented, and analytical abilities.
• Able to actively listen to clients and interact with clients in a friendly and patient manner
• Able to take initiative to solve problem effectively
• Self-motivated to learn new systems and installation of products
• Able to accomplish tasks before deadlines and be detail-oriented
• Able to work efficiently as part of a team and as an individual
• Proficient with Excel and Word

About uP:

Since 2003, Universal Processing has dedicated itself to growing the unique needs of small and medium-sized businesses by putting people before profits.
Differentiated from the major credit card processing providers, UP’s consultants and support team speak the languages its clients speak, and the business focuses on ingenious customer service, care, support, and reasonable pricing.
Today, the Company successfully serves 22,000 clients across the nation.
Within 10 years of business, the Company emerged as one of the fastest-growing payments processing companies in the U.S. Nominated as the best ISO of 2024 by ETA and awarded as a Growth Accelerator in CO-100, the Company is soon to become the second AAPI owned payment processor company in US history.
In February 2024, Universal Processing changed its branding to Let’s Go uP, to commemorate its legacy and evolution.
At Let’s Go uP, we are an equal employment opportunity employer.
To learn more, please visit us at: https://letsgoup.com.
Let’s Go uP Together!