Reseller Success Coordinator - Bilingual in Chinese

Universal Processing LLC (uP); Plano (TX); Presencial; USD 35.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Medical, vision, dental

Generous PTO

401k

Performance reviews

Descripción de la vacante

Lets Go uP has an onsite Partner Relations Coordinator role based in Plano. You will interact directly with resellers and merchants, supporting the sales effort from onboarding through growth.

The position requires Mandarin-Chinese fluency (reading and writing), strong communication skills, and the ability to work well both independently and in a team. A 1‑month paid training period is provided, with a base wage of $3,150 per month during probation and $3,500 per month after probation.

Formación

• Authorized to work in the US at time of hire; E-Verify employer.
• Mandarin-Chinese bilingual including reading and writing.
• Bachelor's degree in Business Administration/related field is a plus.
• Strong communication, critical thinking, detail-oriented, and analytical abilities.
• Able to listen to clients and interact in a friendly, patient manner.
• Self-motivated to learn new systems and installations of products.

Responsabilidades

• Process client applications for different credit card processing services and input client information in the company system.
• Listen and respond to customers' concerns; identify requirements and provide solutions.
• Verify changes to resolve client problems.
• Support Partner channel; liaise between merchants, affiliates, sales, and client support teams.
• Maintain records of client interactions and inquiries; document actions taken.
• Contact clients to respond to inquiries or notify them of regulatory changes or planned adjustments.
• Serve as liaison between merchants and Priority Payment System or FirstData to resolve funding or terminal issues.
• Coordinate with sales and client support to resolve merchant issues via Affiliate/Partner channel.
• Provide technical assistance and support for terminal hardware queries.
• Schedule work to ensure phone coverage and escalate calls as needed.
• Assist in planning department goals and recommend efficiency improvements.

Conocimientos

Mandarin Chinese (fluent)

Communication

Teamwork

Problem solving

Attention to detail

Educación

Bachelor's degree (preferred)

Herramientas

Excel

Word

Descripción del empleo

This role is intended for fluent Mandarin-Chinese speakers, including reading and writing.
Are you ready to go uP?

• We are named in Top Workplaces NYC for 2021, 2024, and 2026!
• We are one of the winners of USPAACC's Fast 100 Asian American Business awards
• We are recognized as one of the Top 5000 in Inc. Magazine's Fastest Growing Private Companies
• We were a finalist for Best ISO of the Year by ETA in 2024
• We were awarded as a Growth Accelerator on the CO-100, an exclusive list that the U.S. Chamber of Commerce recognizes as America's top 100 small and medium sized businesses

Why Should You Join Universal Processing?

• You want to work at a minority owned Fintech company that empowers small to medium-sized businesses
• You are passionate to serve and support our local community and their growth
• You are given one month on-the-job paid training
• You get medical, vision, and dental coverage, generous PTO, and 401k
• We offer periodic performance review for potential salary increase

Compensation: This is a non-exempt position, with $3,150 monthly during the probationary period. Upon successful completion of the probationary period, the base rate will increase to $3,500 per month.

Role Summary

Internally referred to as Partner Relations Coordinator. This role is a fully onsite position in our Plano office, 5 days a week. This position is a critical role that interacts directly with our resellers, our merchants, and supports our sales effort with our partners. This roledrives reseller revenue and supports our partners from onboarding through growth.

Responsibilities

• Processing client applications for different credit card processing services, and inputs client information by using company client management system.
• Listening and responding to customers' concerns and needs; identifies customers' requirements and provides the appropriate solutions.
• Checking to ensure that appropriate changes were made to resolve clients' problems.
• Help to manage Partner channel within the company; liaise between merchants, affiliates, sales members, and client support teams as necessary
• Keeping records of clients' interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Contacting clients to respond to inquiries or to notify them of new regulations or any planned adjustments.
• Serving as a liaison or translator between merchants and Priority Payment System or FirstData to resolve funding or terminal issues.
• Communicate with merchants through Affiliate / Partner channel; coordinate with respective sales and client support members to solve merchant issues
• Providing technical assistance and support for incoming queries and issues related to terminal hardware.
• Scheduling work to ensure accurate phone coverage, monitors priority of calls and shifts escalated calls to assure resolution of problems.
• Assisting in planning and implementing department goals and makes recommendations to management to improve efficiency effectiveness.

Qualifications

• Must be authorized to work in the US at the time of hire. We are an E-Verify employer!
• Bilingual proficiency in Mandarin-Chinese is required, including reading and writing.
• Bachelor's degree in Business Administration, Business Management, Communications, Supply Chain Management, Operations Management, Economics, or related field is a plus
• Strong communication skills, critical thinking, detail-oriented, and analytical abilities.
• Able to actively listen to clients and interact with clients in a friendly and patient manner
• Able to take initiative to solve problem effectively
• Self-motivated to learn new systems and installation of products
• Able to accomplish tasks before deadlines and be detail-oriented
• Able to work efficiently as part of a team and as an individual
• Proficient with Excel and Word

About uP

Since 2003, Universal Processing has dedicated itself to growing the unique needs of small and medium-sized businesses by putting people before profits. Differentiated from the major credit card processing providers, UP's consultants and support team speak the languages its clients speak, and the business focuses on ingenious customer service, care, support, and reasonable pricing. Today, the Company successfully serves 22,000 clients across the nation. Within 10 years of business, the Company emerged as one of the fastest-growing payments processing companies in the U.S. Nominated as the best ISO of 2024 by ETA and awarded as a Growth Accelerator in CO-100, the Company is soon to become the second AAPI owned payment processor company in US history. In February 2024, Universal Processing changed its branding to Lets Go uP, to commemorate its legacy and evolution.

Equal Employment Opportunity

At Lets Go uP, we are an equal employment opportunity employer.

To learn more, please visit us at: https://letsgoup.com.

Lets Go uP Together!