Client Support - Bilingual in Chinese

Universal Processing; New York (NY); Presencial; USD 40.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical coverage

Vision coverage

Dental coverage

PTO

Descripción de la vacante

Universal Processing in Midtown Manhattan is seeking a Mandarin-speaking Client Support specialist for a fully onsite role five days a week.

You will process client applications for credit card processing, provide technical assistance, translate between merchants and processors, and help maintain records. We offer medical/vision/dental, generous PTO, and 401k, with on‑the‑job training and salary reviews after probation.

Formación

• Must be authorized to work in the US at time of hire (E-Verify).
• Bilingual proficiency in Mandarin reading and writing is required.
• Strong communication, critical thinking, and detail orientation.

Responsabilidades

• Process client applications for credit card processing using the client management system.
• Listen and respond to customers; identify requirements and provide solutions.
• Ensure changes are made to resolve client issues; maintain records of inquiries.
• Reach out to clients about inquiries, regulations, or planned adjustments.
• Serve as liaison or translator between merchants and processors to resolve issues.
• Provide technical assistance for terminal hardware-related queries.
• Schedule workload to ensure phone coverage and escalate as needed.
• Assist in planning department goals and suggest efficiency improvements.

Conocimientos

Mandarin bilingual

Strong communication

Analytical abilities

Attention to detail

Team player

Herramientas

Excel

Word

Descripción del empleo

This role is intended for Mandarin fluent speakers.
Are you ready to go uP?

• We are named in Top Workplaces NYC for 2021, 2024, and 2026!
• We are one of the winners of USPAACC's Fast 100 Asian American Business awards
• We are recognized as one of the Top 5000 in Inc. Magazine's Fastest Growing Private Companies
• We were a finalist for Best ISO of the Year by ETA in 2024
• We were awarded as a Growth Accelerator on the CO-100, an exclusive list that the U.S. Chamber of Commerce recognizes as America's top 100 small and medium sized businesses

Want to learn more about our company events?

Why Should You Join Universal Processing?

• You want to work at a minority owned Fintech company that empowers small to medium-sized businesses
• You are passionate to serve and support our local community and their growth
• You get on-the-job training to get you familiar with the industry and the role
• You get medical, vision, and dental coverage, generous PTO, 401k
• We offer periodic performance review for potential salary increase

Compensation

This is a non-exempt position, with a monthly salary of $3,600 during the probationary period. Upon successful completion of the probationary period, the base rate will increase to $4,000.

Role Summary

The Client Support role is a fully onsite position 5 days a week in our Midtown, Manhattan office. This position is a critical role that interacts directly with our clients and supports our sales effort.

A Work Day of a Client Support

Responsibilities

• Processing client applications for different credit card processing services, and inputs client information by using company client management system.
• Listening and responding to customers’ concerns and needs; identifies customers’ requirements and provides the appropriate solutions.
• Checking to ensure that appropriate changes were made to resolve clients’ problems.
• Keeping records of clients’ interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Contacting clients to respond to inquiries or to notify them of new regulations or any planned adjustments.
• Serving as a liaison or translator between merchants and Priority Payment System or First Data to resolve funding or terminal issues.
• Providing technical assistance and support for incoming queries and issues related to terminal hardware.
• Scheduling work to ensure accurate phone coverage, monitors priority of calls and shifts escalated calls to assure resolution of problems.
• Assisting in planning and implementing department goals and makes recommendations to management to improve efficiency effectiveness.

Qualifications

• Must be authorized to work in the US at the time of hire. We are an E-Verify employer!
• Bilingual proficiency in Mandarin is required; must be able to read and write.
• Strong communication skills, critical thinking, detail-oriented, and analytical abilities.
• Able to actively listen to clients and interact with clients in a friendly and patient manner
• Able to take initiative to solve problem effectively
• Self-motivated to learn new systems and installation of products
• Able to accomplish tasks before deadlines and be detail-oriented
• Able to work efficiently as part of a team and as an individual
• Proficient with Excel and Word

About uP:

Since 2003, Universal Processing has dedicated itself to growing the unique needs of small and medium-sized businesses by putting people before profits. Differentiated from the major credit card processing providers, UP's consultants and support team speak the languages its clients speak, and the business focuses on ingenious customer service, care, support, and reasonable pricing. Today, the Company successfully serves 22,000 clients across the nation. Within 10 years of business, the Company emerged as one of the fastest-growing payments processing companies in the U.S. Nominated as the best ISO of 2024 by ETA and awarded as a Growth Accelerator in CO-100, the Company is soon to become the second AAPI owned payment processor company in US history. In February 2024, Universal Processing changed its branding to Lets Go uP, to commemorate its legacy and evolution.

At Lets Go uP, we are an equal employment opportunity employer.

To learn more about us, please visit us at: https://letsgoup.com.

Lets Go uP Together!