Research Operations Specialist

FocusKPI, Inc.; San Francisco (CA); Remote; USD 150,000 - 200,000; Full time

Job summary

FocusKPI is seeking a Remote Research Operations Specialist to support a high-tech SaaS company's research efforts. The role includes recruiting participants for studies, managing project timelines, and collaborating across various teams to ensure ethical research practices. The ideal candidate will have a background in project management and experience in UX research processes, with a salary ranging from $40 to $47 per hour.

Qualifications

• 3+ years of professional working experience.
• Experience with UX Research and/or Design processes.
• Ability to prioritize multiple assignments and stay organized.

Responsibilities

• Own the entire process of recruiting participants for research studies.
• Partner with teams to develop effective recruitment strategies.
• Advise research teams on realistic project timelines.

Skills

Project Management

Organizational Skills

Communication

Multitasking

Education

B.S. or B.A.

Tools

Online Collaborative Document Tools

Scheduling and Calendar Management Tools

Job description

FocusKPI is looking for aResearch Operations Specialistto join one of our clients, a high-tech SaaS company.

The Research Operations team from the client is seeking a "Research Operations Specialist". The research they’re doing aspires to make important improvements in the lives of the individuals, teams, and companies who use their product every single day to do their most meaningful work. They employ a variety of methods to collect rich data that enable product and design teams to make better decisions for the benefit of their customers.

As a Research Operations Specialist, you’ll support the client's Dash by partnering with research, design, product, sales, marketing, and data science to drive full-cycle participant recruiting. You’ll help kick off projects, manage timelines, and uphold ethical standards, ensuring research runs smoothly and effectively. Your work will enable insights that shape Dash’s AI/ML-powered experiences, creating magical, reliable, and user-centered solutions.

Work Location:Remote - anywhere in the US
Duration:3-monthcontract
Pay Range:$40/hr to $47/hr

**No C2C resumes are considered**

Responsibilities:

• You own the entire process of recruiting participants for research studies, including identifying suitable candidates, outreach, and scheduling.
• Partner with researchers, designers, and product teams to develop effective recruitment strategies aligned with project goals.
• You advise research teams on realistic timelines for projects and managing stakeholder expectations regarding project progress.
• You are ambitious and hold high agency, with the ability to prioritize when faced with multiple projects and know when to ask for help.
• Ensure the privacy and security of participant information and data in accordance with data protection regulations.

Qualifications:

• Education requirements: B.S. or B.A.
• 3+ years of professional working experience
• Experience with using online collaborative document/spreadsheet tools
• You can prioritize multiple assignments, stay organized, and enjoy sweating the details
• You have developed a successful program or process for UX Research and/or Design
• Experience with scheduling and calendar management tools
• Experience with partnering with sales and marketing to source participants for research
• Strong project management, organizational, communication, and multitasking skills

**No C2C resumes are considered**

Thank you!

FocusKPI Hiring Team

Founded in 2010, FocusKPI, Inc. (FocusKPI) is a data science and technology firm specializing in predictive analytics practice and methodologies. FocusKPI is a US company headquartered in Silicon Valley, California, with an East Coast office in Boston, Massachusetts.

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