Research Operations Specialist

Mercury; New York, Portland, San Francisco (NY, OR, CA); Hybrid; USD 147,000 - 185,000; Full time

Job summary

Mercury is seeking a Research Operations Specialist to enhance user research capabilities across product teams. This role involves developing efficient processes, managing participant panels, and ensuring research insights influence decision-making. Candidates should have 3-5 years of relevant experience and a strong orientation toward collaboration and efficiency.

Qualifications

• 3-5 years of experience in Research or Design Operations.
• Proficient in using analytics tools for decision-making.
• Experience with workflow optimization.

Responsibilities

• Build and manage participant research panel and CRM.
• Refine research processes and documentation.
• Support product teams with research insights integration.

Skills

Process Optimization

Data Analysis

Collaboration

Communication

Education

Experience in Research Operations

Experience in UX Research

Tools

Analytics Tools

Automation Tools

Job description

San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States

Great research is like great architecture—carefully planned, thoughtfully structured, and designed to seamlessly integrate into daily life. At Mercury, we're growing fast, and our ability to deeply understand and integrate user insights into our products is more important than ever. We're looking for a Research Operations Specialist to shape and build foundational frameworks that empower Mercury’s product teams to confidently and effectively conduct their own user research.

This role is strategic, collaborative, and impactful. You'll build smarter systems, champion continuous discovery, and ensure research insights are effortlessly woven into Mercury's everyday decisions.

You will:

• Build and manage a robust participant panel and research CRM, ensuring Mercury teams have rapid access to diverse, high-quality participants. Collaborate closely with Finance to oversee incentive programs and budgeting.
• Continuously refine Mercury’s research processes, documentation, and self-serve resources. Implement, optimize, and manage tooling and automation (including workflow optimization and user-friendly AI solutions) to empower teams conducting research independently.
• Act as a strategic partner to product managers, designers, marketers, and engineers. Support teams by ensuring research insights are communicated clearly, shared widely, and effectively integrated into product and strategic decisions.
• Create intuitive, accessible documentation and educational materials, leveraging your UX research expertise in qualitative methods and quantitative analysis (e.g., SQL, analytics tools), to proactively upskill Mercury teams and increase their confidence and effectiveness in conducting research.
• Champion best practices for participant privacy, data security, and ethical research. Ensure consistent execution of Mercury’s research standards across teams.

You are the right fit if you:

• Have 3-5 years of experience in Research Operations, Design Operations, UX Research, or similar operational roles, ideally in tech, fintech, or high-growth environments.
• Excel at designing and optimizing efficient processes that simplify complexity and empower teams.
• Are proactive, detail-oriented, and comfortable managing multiple projects simultaneously.
• Are comfortable leveraging analytics tools for data-driven decision-making and have experience with or interest in implementing automation and workflow optimization tools.
• Communicate clearly and effectively, confidently partnering with stakeholders across all levels of an organization.
• Care deeply about creating efficient, respectful experiences for internal teams and external participants alike.

Mercury is a financial technology company, not a bank. Banking services provided through Choice Financial Group, Column N.A., and Evolve Bank & Trust, Members FDIC.

The total rewards package at Mercury includes base salary, equity (stock options), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $147,900 - $184,900 USD

US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $133,100 - $166,400 USD

Canadian employees (any location): CAD 139,800 - 174,700

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. Please see the independent bias audit report covering our use of Coveyhere .

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