Customer Success/Sales Operations Specialist, Email Security

Check Point Software; Dallas (TX); Remote; USD 105,000 - 180,000; Full time

Job summary

Join a leading cybersecurity company as a Customer Success Engineer specializing in Email Security. You will be responsible for ensuring customer satisfaction, onboarding processes, and maintaining strong customer relationships while showcasing cutting-edge technologies in a fast-paced environment.

Qualifications

• Strong understanding of protocols like HTTP, SMTP, etc.
• Ability to work independently in a high-velocity environment.
• Energetic, hardworking, and team player.

Responsibilities

• Plan and execute post-sale onboarding process for Harmony Email.
• Assist with ongoing deployment and usage of Harmony products.
• Collaborate with Marketing and Sales to measure customer satisfaction.

Skills

Technical presentation and communication skills

Customer interaction experience

Understanding of Internet protocols

Education

Degree in Computer Science or Electrical Engineering

CISSP or other cyber security certification

Job description

Customer Success Engineer, Email Security

Join to apply for the Customer Success Engineer, Email Security role at Check Point Software

Customer Success Engineer, Email Security

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Join to apply for the Customer Success Engineer, Email Security role at Check Point Software

Why Join Us?

As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.

Check Point Software Technologies has been honored by Time Magazine as one of the World’s Best Companies for 2024. We've also earned a spot on the Forbes list of the World’s Best Places to Work for five consecutive years (2020-2024) and recognized as one of the World’s Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.

Key Responsibilities

• Plan and execute our post-sale onboarding process, to move the Harmony Email platform to production and provide the initial training
• Assist and track customers with the ongoing deployment and usage of Harmony products and services
• Author and contribute to knowledge base articles and user guides
• Direct crisis and incident response, working with the account team, technical support, operations and engineering teams to ensure timely resolution, while communicating effectively with customers
• Develop, execute, and maintain customer support channels inclusive of email, chat, phone, text, social and on-site (when possible) to review support interactions, system status, major issues, upcoming releases, and other pertinent items.
• Collaborating with Marketing and Sales to measure customer satisfaction and collect customer feedback for each area of the business
• Develop and nurture relationships with key customer decision makers
• Identify new opportunities within existing accounts (Upsell/Cross-sell) and maintain existing accounts (renewal)
• Liaise with other departments (Products, Engineering, Support) around field priorities and ongoing product road-map priorities; act as the internal customer advocate
  
  

Qualifications

• Strong understanding of how Internet protocols work (HTTP, SMTP, etc.)
• Knowledge of HTTP/S, SMTP, DNS, LDAP or similar protocols, Linux, Office 365, G-Suite.
• Experience with Email security solution - big advantage
• Strong technical presentation and communication skills, both verbal and written
• Demonstrated industry experience interacting with customers
• Technical background in messaging and Internet security principles
• Ability to work independently in a high-velocity environment
• Energetic, hardworking, positive attitude, team player, flexible yet organized and consistent
• Must be eligible to work in the United States without sponsorship now or in the future.
  
  

It Would Be Great If You Also Have

• CISSP or other cyber security certification
• Professional proficiency in several languages - advantage.
• Degree in Computer Science, Electrical Engineering or equivalent
  
  

EOE M/F/Veterans/Disabled

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, Business Development, and Information Technology

• Industries

  Computer and Network Security, Software Development, and IT Services and IT Consulting

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