Research Lab IT Lead for Scientific Discovery

Tufts University; Medford (MA); Hybrid; USD 108,000 - 162,000; Full time

Job summary

Tufts University Allen Discovery Center is seeking a Research Lab IT Manager to oversee the center’s technology services within a research lab environment. You will partner with Center leadership, manage large-scale data, and guide the evolution of the center’s computing and collaboration platforms.

You will ensure security, implement new hardware/software solutions, and collaborate with Tufts Technology Services. This is a full-time, primarily on-site role with one remote day per week possible.

Qualifications

• Bachelor’s Degree in Data Science, Computer Science, or related discipline.
• 5+ years delivering IT support in a research or scientific environment, or an equivalent combination of education and experience.
• Proficiency in operating systems (Windows, MacOS, Linux) and server administration.
• Knowledge of networks, firewalls, and data security practices.
• Experience with MATLAB, R, Python in research settings.
• Strong skills in configuring and troubleshooting email and web clients, antivirus, TCP/IP, and imaging software.
• Experience with endpoint management and remote support tools.
• Familiarity with applying AI tools in a research environment.
• Commitment to safety, security, and institutional policies.

Responsibilities

• Serve as the Center’s technology partner, guiding researchers and faculty on technology solutions that advance the Center’s mission.
• Oversee day-to-day operation and support of the lab’s technology infrastructure, computing systems, and collaboration platforms.
• Coordinate licensing, asset lifecycle, and vendor relations; plan upgrades and migrations with Tufts Technology Services.
• Provide first-line technical support and documentation; mentor junior staff and student workers.
• Develop and maintain technical standards, policies, and procedures in line with university requirements.

Skills

IT support

Research computing

Technical consultation

Documentation

Vendor management

Team mentoring

Education

Bachelor’s Degree in Data Science, Computer Science, or related discipline

Tools

Ivanti Endpoint Manager

Microsoft SCCM/MECM

Microsoft Intune

JAMF Pro

BeyondTrust Remote Support

Job description

Tufts University Allen Discovery Center is seeking a Research Lab IT Manager to oversee the center’s technology services within a research lab environment. You will partner with Center leadership, manage large-scale data, and guide the evolution of the center’s computing and collaboration platforms.

You will ensure security, implement new hardware/software solutions, and collaborate with Tufts Technology Services. This is a full-time, primarily on-site role with one remote day per week possible.