Research & Correction Supervisor

NYC Department of Finance; New York (NY); Hybrid; USD 62,000 - 71,000; Full time

Job summary

The NYC Department of Finance is seeking a Supervisor for the Research and Corrections Unit to lead staff handling land records, corrections, and public inquiries. You will supervise title research, index corrections, and investigations of potentially fraudulent filings, ensuring accuracy and timely responses.

This role requires strong oversight, workflow management, and collaboration with City agencies and the public.

Qualifications

• Bachelor's degree or higher or equivalent combination of education and experience as described in minimum qualifications.
• Experience supervising staff in a high-volume administrative or records environment.
• Knowledge of land records, document recording, and property records; familiarity with corrections workflow.

Responsibilities

• Supervise, direct, and evaluate daily activities of staff in the Research and Corrections Unit.
• Oversee corrections processing and research of deeds, mortgages, leases, liens, and other property records.
• Ensure timely and professional responses to public inquiries and maintain data integrity.

Skills

Supervisory experience

Land records knowledge

ACRIS familiarity

Analytical skills

Communication skills

Microsoft Office

Education

Bachelor's degree

Associate degree

High school diploma with related experience

Tools

ACRIS

Microsoft Office

Job description

IMPORTANT NOTE: CANDIDATES MUST HAVE A PERMANENT PRINCIPAL ADMINISTRATIVE ASSOCIATE CIVIL SERVICE TITLE OR ARE PERMANENT IN A COMPARABLE CIVIL SERVICE TITLE ELIGIBLE FOR A 6.1.9 TITLE CHANGE.

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

DOF’s Customer Operations Division has oversight of the Department of Finance Business Centers, City Register’s Office, and the Land Records, Adjudication, and Collections divisions. Customer Operations is charged with the processing of tax payments, parking violations payments, and all other charges collected by DOF. The division is also responsible for recording property transfers, adjudicating parking and camera violations, and managing the full life cycle of the department’s enforcement activities related to unpaid business and excise taxes, parking fines, and Environmental Control Board summonses.

The Land Records Division and its Office of the City Register record and maintain all official documents related to real estate, including deeds, mortgages, and leases. The division has offices in every borough except for Staten Island, where the Office of the County Clerk provides these functions. Land Records records approximately 550,00 documents annually and collects over $5 billion annually in real property transfer and mortgage recording taxes. The Division maintains and updates New York City property ownership records and provides review and research services for those records. The Land Records Division also administers the property tax lien sale for property tax enforcement, interacting with the NYC Law Department, the Mayor’s Office of Management and Budget, and the Lien Trust Program.

The Research and Corrections Unit is responsible for assisting the public with inquiries related to document recording, troubleshooting the ACRIS system by phone and email, and processing edits and corrections to submitted documents. This team plays a critical role in delivering high-quality customer service to the public.

Responsibilities

• Supervise, direct, and evaluate the daily activities of staff assigned to the Research and Corrections Unit.
• Supervise and mentor staff in key functions including title research, index corrections, and investigation of suspected fraudulent filings.
• Assign and distribute work based on staffing levels, workload, employee experience, and operational priorities.
• Monitor staff productivity, accuracy, timeliness, attendance, and adherence to established procedures.
• Oversee the processing of document corrections, edits, and other requests involving recorded or submitted land records.
• Review complex correction requests and provide guidance on appropriate resolution.
• Oversee research of deeds, mortgages, leases, liens, property ownership, document histories, and other real property records.
• Ensure research is thorough, accurate, properly documented, and completed within established timeframes.
• Ensure timely and professional responses to public inquiries, maintaining full compliance with citywide customer service standards.
• Provide supervisory assistance with complex or escalated customer inquiries involving document recording and Land Records procedures.
• Oversee telephone and email responses to the public, City agencies, attorneys, title companies, and other stakeholders.
• Monitor pending correction requests, research assignments, customer inquiries, and other unit workloads to prevent backlogs and delays.
• Establish priorities and adjust staff assignments to address urgent or high-volume workloads.
• Prepare workload statistics, reports, performance information, and operational updates as requested.
• Work closely with Manager to develop and implement unit procedures and recommend improvements.
• Ensure the accuracy of public-facing index records and oversee correction workflows to maintain data integrity.
• Participate in special projects, process-improvement initiatives, system enhancements, and departmental workgroups.

Additional Information

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed between the City and the Collective Bargaining Unit representing employees serving in the civil service title.

Minimum Qualifications

• A baccalaureate degree from an accredited college and two years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
• An associate degree or 60 semester credits from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
• A four-year high school diploma or its educational equivalent approved by a state’s department of education or a recognized accrediting organization and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above; or
• Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3 year.

Preferred Skills

• Supervisory experience in a high-volume administrative, records, customer service, or public-sector environment. - Knowledge of land records, document recording, property records, document correction, and records research procedures. - Experience using ACRIS or similar records-management, document-management, or database systems. - Strong analytical and problem-solving skills for researching complex or conflicting information. - Ability to coordinate effectively with internal units, City agencies, attorneys, title companies, and members of the public. - Excellent written and verbal communication skills. - Knowledge of Microsoft Office, Excel, Word.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

, $61,656.00 – $70,904.00