Research Associate

Insight Global; Pittsburgh (Allegheny County); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA option

FSA option

DCFSA option

401k match

Paid time off

Job summary

Insight Global is seeking a Research Associate to collect and manage face and body data for research initiatives. The role involves setting up capture equipment, coaching participants, and ensuring smooth operation of complex systems.

The ideal candidate has 1+ year of Windows/macOS experience, strong communication skills, and the ability to stay calm under pressure while adapting to evolving study requirements.

Qualifications

• Experience with research processes and documenting findings.
• Customer service experience required; able to engage participants.
• Strong organizational and interpersonal abilities with attention to detail.
• Ability to stay calm and adapt in stressful situations.
• Experience coordinating with engineering or external vendors is a plus.
• At least 1 year of experience with Windows and macOS.

Responsibilities

• Set up equipment for studies and coordinate with vendors and safety evaluators.
• Conduct studies with participant coaching and operation of capture systems.
• Troubleshoot hardware and software, escalate bugs using internal tools.
• Provide study support, track participants and equipment.
• Update documentation and capture scripts as needed.
• Attend trainings, meetings, and standups; provide process feedback.

Skills

Research experience

Customer service

Organizational skills

Interpersonal skills

Calm under pressure

Adaptability

Problem solving

Windows & macOS

Job description

This team's core function is to collect user data, of human participants' face and body. We capture facial expressions, eye movement, voice, etc.; the data is used for various research initiatives.

Requirements:

• Experience with research or following work processes (gathering requirements, capturing notes, documentation). Any clinical experience can work as well.
• Customer service experience. Ability to get people out of their comfort zone and be someone's friend for a day. This person should enjoy working with people daily.
• Strong organizational, interpersonal skills, and attention to detail
• Demonstrated ability to remain calm in stressful situations.
• Demonstrated ability to remain adaptable and flexible in stressful situations.
• Demonstrated ability to proactively identify and solve problems.
• 1+ year of experience with Windows and macOS

Day-to-Day

The Research Associate will collect face and body data gathered from large-scale capture domes and VR headsets by:

• Staging and setting-up equipment for the study, which may include engaging with engineering, external equipment vendors, internal and external safety evaluators, and the research study team to ensure the equipment is set up properly.
• Conducting the study, including participant coaching and interaction, operating complex, experimental capture systems, and debriefing with team leadership as necessary
• Performing basic troubleshooting of capture systems (hardware and software) and elevate any bugs or issues using internal tools.
• Providing research study support, including data collection, tracking of participants, and tracking of equipment and procedures.
• Contributing to and/or update existing documentation.
• Serving as a participant for studies and being captured in various systems as needed.
• Completing project work related to captures such as recording and updating capture scripts.
• Attending all required trainings, meetings, and standups
• Providing feedback for process improvement areas

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Paid Time Off: 10 days of vacation (available to use after 60 days) and accrued sick leave (available to use after 90 days)