Research Associate - Afternoon Shift

Insight Global; Pittsburgh (Allegheny County); On-site; USD 27,552 - 30,307; Part time

Benefits offered by this job

Paid Time Off

Medical insurance

401k with employer matching

Job summary

A leading staffing company is seeking a Research Associate for a 6-month contract in Pittsburgh, PA. This entry-level role requires engaging with participants and conducting research studies. Candidates should have experience in research processes and customer service, along with strong interpersonal skills. The position demands calmness during stressful situations and offers compensation at $22 per hour with benefits starting after 31 days of employment. The role is 100% on-site with a 40-hour workweek.

Qualifications

• Experience with research or clinical processes.
• Enjoys working with people daily.
• Calm in stressful situations.
• 1+ year of experience with different operating systems.

Responsibilities

• Collect face and body data from capture domes.
• Engage with external vendors for equipment setup.
• Conduct studies and coach participants.
• Perform troubleshooting of capture systems.
• Update existing documentation.
• Ensure high-quality data capture.

Skills

Research experience

Customer service skills

Organizational skills

Interpersonal skills

Attention to detail

Adaptability

Problem-solving

Windows experience

macOS experience

Tools

Virtual reality systems

Cameras

Optical systems

Lighting systems

Audio systems

Job description

This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base Pay Range

$20.00/hr - $22.00/hr

Direct message the job poster from Insight Global

Job Title

Research Associate

Duration

6 month contract (40 hours per week)

Requirements

• Experience with research or following work processes (gathering requirements, capturing notes, documentation). Any clinical experience can work as well.
• Customer service experience. Ability to get people out of their comfort zone and be someone’s friend for a day. This person should enjoy working with people daily.
• Strong organizational, interpersonal skills, and attention to detail.
• Demonstrated ability to remain calm in stressful situations.
• Demonstrated ability to remain adaptable and flexible in stressful situations.
• Demonstrated ability to proactively identify and solve problems.
• 1+ year of experience with Windows and macOS.

Plusses

• Experience with virtual reality systems, cameras and optical systems, lighting systems, and audio systems.

Day-to-Day

The Research Associate will collect face and body data gathered from large-scale capture domes and VR headsets by:

• Staging and setting-up equipment for the study, which may include engaging with engineering, external equipment vendors, internal and external safety evaluators, and the research study team to ensure the equipment is set up properly.
• Conducting the study, including participant coaching and interaction, operating complex, experimental capture systems, and debriefing with team leadership as necessary.
• Performing basic troubleshooting of capture systems (hardware and software) and escalating any bugs or issues using internal tools.
• Providing research study support, including data collection, tracking of participants, and tracking of equipment and procedures.
• Contributing to and/or updating existing documentation.
• Serving as a participant for studies and being captured in various systems as needed.
• Completing project work related to captures such as recording and updating capture scripts.
• Attending all required trainings, meetings, and standups.
• Providing feedback for process improvement areas.

Expectations for Success

To be able to successfully execute on the day-to-day responsibilities above, the Research Associate is expected to:

• Review SOPs and other relevant documentation and consult with the responsible Lead for any questions or clarifications in advance of the capture.
• Stay up to date with process and SOP changes for frequently used systems.
• Arrive on‑time for captures and allow additional time, if needed, to review unfamiliar systems or SOPs and for operational set up.
• Arrive on‑time and prepared with relevant information or materials for all required trainings, meetings, and standups.
• Approach each capture and project with ability and flexibility. Be prepared to quickly pivot to new tasks, approaches to capture, or steps in documented processes to keep the team moving forward, even during blocking events.
• Provide a comfortable and professional experience for participants (both internal and external) through all interactions including providing updates and breaks during troubleshooting or other capture‑blocking events.
• Ensure highest quality and accuracy of data captured by maintaining a sterile and distraction‑free capture environment.
• Escalate any issues to the Engineer Team and properly document, in‑detail, the nature of the issue.
• Address any areas for improvement of the capture process in scheduled meetings and/or via internal feature request tools.
• Identify (or partner with the Team Lead(s)) projects and tasks that can be completed during larger blocking events and during planned and unplanned system downtime.

Location

100% On‑Site - Pittsburgh, PA

Hours

40 hours per week

Shift

2:30-11pm EST

Compensation

$22/hour

Paid Time Off / Paid Sick Time

15 Days/ 120 hours (10 PTO Days + 5 Sick Days)

Benefits

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Seniority Level

• Entry level

Employment Type

• Contract

Job Function

• Research and Customer Service

Industry

• Research Services