Data Collection Technician

Tacit; San Francisco (CA); On-site; USD 23,419 - 31,684; Full time

Benefits offered by this job

Equity package

Comprehensive medical, dental, and vis

4% 401k matching

Job summary

Tacit in San Francisco/San Jose seeks a Data Collection Technician with a strong customer service and operations background to welcome study participants and ensure a positive experience from start to finish.

You will handle onboarding, session setup and monitoring, real-time issue resolution, and meticulous documentation while collaborating with the data collection team in a fast-paced environment.

Qualifications

• Schedule flexibility required: Available for early morning and evening shifts, and weekend work.
• Comfortable working in a fast-paced environment.
• Strong customer service mindset and interpersonal skills; enjoy working with people.
• Excellent attention to detail and organizational abilities.
• Comfortable staying alert and responsive during long shifts.
• Technically proficient and quick to learn new systems.
• Familiarity with Notion, Airtable, MS Office & Google Workspace.

Responsibilities

• Greet, onboard, and guide study participants with patience and professionalism.
• Manage session logistics including setup, monitoring, and closeout with meticulous attention to detail.
• Serve as the main point of contact for participants, answering questions and troubleshooting in real-time.
• Document sessions thoroughly using digital tools following established protocols.
• Collaborate daily with the data collection team to ensure seamless workflows and flag issues.
• Work full-time at the San Francisco or San Jose location.

Skills

Customer service

Interpersonal skills

Attention to detail

Organizational skills

Adaptability to fast-paced environment

Learn new systems quickly

Tools

Notion

Airtable

MS Office

Google Workspace

Job description

About Tacit

We are an early-stage, deep tech startup based in San Francisco, developing innovative hardware that rethinks human-computer interaction. We are backed by General Catalyst, Khosla Ventures, and Greylock Partners, with a founding team from Stanford, BrainGate, Oculus, and Tesla. While we can’t reveal too much just yet, our team is tackling cutting-edge engineering challenges to bring revolutionary products to life.

About the Role

We are looking to hire a Data Collection Technician who has a strong blend of customer service and operations experience. You'll be the welcoming face of our studies, ensuring participants have a positive experience from start to finish.

• Provide exceptional participant support by greeting, onboarding, and guiding study participants through sessions with patience and professionalism.
• Manage session logistics including setup, monitoring, and closeout while maintaining meticulous attention to detail.
• Serve as the main point of contact for participants, answering questions, addressing concerns, and troubleshooting issues in real-time.
• Maintain accurate records by documenting sessions thoroughly using digital tools and following established protocols.
• Collaborate daily with the data collection team to ensure seamless workflows and flag any issues that need attention.
• This is a full‑time position at our location in either San Francisco or San Jose.

Requirements

• Schedule flexibility required: Must be available for early morning and evening shifts, and weekend work.
• Must be comfortable working in a fast-paced environment.
• Strong customer service mindset and interpersonal skills; you genuinely enjoy working with people.
• Excellent attention to detail and organizational abilities.
• Comfortable staying alert and responsive during long shifts.
• Technically proficient and quick to learn new systems.
• Familiarity with software tools such as Notion, Airtable, MS Office & Google Workspace.

Strong candidates may have

• Prior experience in customer service, hospitality, research, or lab operations.
• Experience with scheduling or data management platforms.
• Interest in human-computer interaction, psychology, or research operations.

Details

• Training: Training onsite is at our San Francisco HQ office (South Park)
• Schedule: Evening and weekend availability required; must be willing to work between 6am and 10pm
• Compensation: $20/hr (Non‑exempt position, eligible for overtime pay in accordance with applicable law)
• Company size: 30-50 people

Benefits

• Equity package
• Comprehensive medical, dental, and vision insurance
• 4% 401k matching