Consumer Advocate

Missouri Attorney General; Missouri; On-site; USD 39,000 - 47,000; Full time

Job summary

The Office of the Missouri Attorney General has an opening in its Consumer Protection Unit for a Consumer Advocate.

The role involves mediating complaints, meeting with the public, and handling a large caseload under pressure, while maintaining confidentiality and exercising independent judgment.

Starting salary is $42,872.40. This position is open until filled, with strong emphasis on analytical, written, and oral communication skills.

Qualifications

• Mediating complaints and identifying those that may need investigation
• Maintaining confidentiality at all times
• Plan, prioritize, and organize effectively
• Handle multiple projects while managing a large caseload
• Excellent written and oral communication skills
• Ability to conduct internet-based research
• Be able to meet with the public
• Exercise independent judgment
• Proficiency with Word or similar software

Responsibilities

• Mediating complaints and identifying those that may need further investigation.
• Applicants must be able to maintain confidentiality.
• Plan, prioritize, and organize effectively.
• Handle multiple projects while managing a large caseload.
• Work well under pressure.
• Analyze and interpret voluminous information quickly and accurately.
• Meet with the public.
• Exercise independent judgment.
• Applicants must have excellent written and oral communication skills.
• Ability to conduct internet-based research.
• Be able to use computer programs such as Word.

Skills

Complaint mediation

Confidentiality

Prioritization

Multitasking

Under pressure

Information analysis

Public meetings

Independent judgment

Written and oral communication

Internet research

MS Word

Tools

Word

Job description

Consumer Advocate

The Office of the Missouri Attorney General has an opening in its Consumer Protection Unit for a Consumer Advocate.

• Mediating complaints and identifying those that may need further investigation.
• Applicants must be able to maintain confidentiality.
• Plan, prioritize, and organize effectively.
• Handle multiple projects while managing a large caseload.
• Work well under pressure.
• Analyze and interpret voluminous information quickly and accurately.
• Meet with the public.
• Exercise independent judgment.
• Applicants must have excellent written and oral communication skills.
• Ability to conduct internet-based research.
• Be able to use computer programs such as Word.

Starting salary is $42,872.40.

This position is open until filled.

EOE