Request Operations Lead — ITSM & Analytics

Bristol Myers Squibb; Princeton (NJ); On-site; USD 120,000 - 150,000; Full time

Job summary

Bristol Myers Squibb in Princeton, NJ, is seeking a seasoned leader to manage and deliver Request Management Operations within ITSM. You will coordinate complex initiatives spanning Product, Platform, Risk, Learning, and technical teams to ensure alignment, clear scope, and timely delivery.

You will act as the integration point across multiple stakeholder groups, removing blockers and ensuring commitments are met with appropriate urgency.

Responsibilities

• Lead and coordinate complex initiatives spanning Request Management, reporting to the Director, ITSM.

Job description

Bristol Myers Squibb in Princeton, NJ, is seeking a seasoned leader to manage and deliver Request Management Operations within ITSM. You will coordinate complex initiatives spanning Product, Platform, Risk, Learning, and technical teams to ensure alignment, clear scope, and timely delivery.

You will act as the integration point across multiple stakeholder groups, removing blockers and ensuring commitments are met with appropriate urgency.