Manager, Request Operations Business Analyst

Bristol Myers Squibb; Princeton (NJ); On-site; USD 120,000 - 150,000; Full time

Job summary

Bristol Myers Squibb in Princeton, NJ, is seeking a seasoned leader to manage and deliver Request Management Operations within ITSM. You will coordinate complex initiatives spanning Product, Platform, Risk, Learning, and technical teams to ensure alignment, clear scope, and timely delivery.

You will act as the integration point across multiple stakeholder groups, removing blockers and ensuring commitments are met with appropriate urgency.

Responsibilities

• Lead and coordinate complex initiatives spanning Request Management, reporting to the Director, ITSM.

Job description

Working with Us

Challenging. Meaningful. Life-changing. Those aren\'t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You\'ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Challenging. Meaningful. Life-changing. Those aren\'t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You\'ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more careers.bms.com/working-with-us.

Position Summary

The primary focus of this role is the management & delivery of Request Management Operations. This position is responsible Leading and coordinating complex initiatives spanning Request Management, reporting to the Director, ITSM. Serve as the integration point across Product, Platform, Risk, Learning, and technical teams—driving alignment, clarifying scope, and unblocking delivery without reliance on constant escalation. This job will require orchestrating initiatives across a broad set of stakeholders and sponsors ensuring commitments are met with the right sense of urgency.

Desired Candidate Characteristics