Manager, Request Operations Business Analyst

Scorpion Therapeutics; Princeton (NJ); On-site; USD 94,000 - 114,000; Full time

Job summary

Scorpion Therapeutics is seeking a seasoned IT Operations professional to manage the Request Catalog and coordinate ServiceNow initiatives in Princeton, NJ. The role interfaces with Product, Platform, Risk, and Learning teams to unblock delivery and ensure strategic alignment.

The ideal candidate will have 5–6 years in IT Operations, ITIL certification, and experience guiding end-to-end catalog improvements, UAT, and upgrades within ServiceNow.

Qualifications

• 5–6 years IT Operations experience, degree preferred.
• ITIL v3/v4 Foundation required; PM/process improvement skills a plus.
• ServiceNow certifications a plus; strong understanding of request catalogs.

Responsibilities

• Manage day-to-day Request Catalog Operations (consultations, changes, incidents, catalog lifecycle).
• Lead end-to-end Request Integration initiatives.
• Intake, categorize, and prioritize new catalog items/changes.
• Define/document business requirements; consult catalog owners.
• Enforce best practices for request process and catalog form configuration.
• Ensure catalog content is current, high quality, and aligned with strategy/business needs.
• Provide technical design/solutions; configure items via ServiceNow Item Builder.
• Perform/coordinate UAT for new items/changes and for upgrades/releases.

Skills

IT Operations

ServiceNow

ITIL Foundation

Project Management

Data Analysis

Education

BA/BS Computer Science

Tools

ServiceNow Item Builder

ServiceNow

Job description

Position Summary

• Manage and deliver Request Management Operations. Lead/coordinating complex initiatives across Request Management, reporting to Director, ITSM. Act as integration point across Product, Platform, Risk, Learning, and technical teams to align scope, unblock delivery, and meet commitments with urgency.

Desired Candidate Characteristics

• Commitment to technology and passion for healthcare
• Understand business needs; deliver best user experience and adoption
• Collaborate across multiple teams; demonstrated leadership
• Excellent communication; innovative/inquisitive mindset
• Agility to learn new tools and processes

Key Responsibilities

• Manage day-to-day Request Catalog Operations (consultations, changes, incidents, catalog lifecycle)
• Lead end-to-end Request Integration initiatives
• Intake, categorize, and prioritize new catalog items/changes
• Define/document business requirements; consult catalog owners
• Enforce best practices for request process and catalog form configuration
• Ensure catalog content is current, high quality, and aligned with strategy/business needs
• Provide technical design/solutions; configure items via ServiceNow Item Builder
• Perform/coordinate UAT for new items/changes and for annual ServiceNow upgrades, monthly releases, and enhancements
• Coordinate UAT defect/incident resolution; monitor performance and drive process improvements

Qualifications & Experience

• 5-6 years IT Operations; BA/BS Computer Science preferred
• ServiceNow certifications a plus
• ITIL v3/v4 Foundation required; project management/process improvement skills a plus
• Strong service management understanding (request catalog, processes, user experience)
• Detail-oriented, analytical, works in ambiguity; self-directed with mature, data/process-based decisions

Ideal Candidates Would Also Have

• Experience defining/measuring business outcomes
• Ability to elicit complex requirements (business/IT)
• End-to-end analysis to deployment/support; ServiceNow Request Catalog improvement delivery

Compensation Overview

• Princeton, NJ: $94,180-$114,124 (plus possible incentives/stock based on eligibility)