Reproductive Health Assistant

Ppgreatplains; Rogers (AR); On-site; USD 23,000 - 33,000; Full time

Job summary

Planned Parenthood Great Plains seeks a full-time Reproductive Health Assistant to support patients in the Bentonville, AR area. The role includes greeting patients, verifying insurance, collecting payments, and assisting clinicians during examinations.

You will educate patients on options after pregnancy and help maintain accurate EMR/EHR records, while upholding the organization’s commitment to high-quality sexual and reproductive health care.

Qualifications

• High School diploma or equivalent required.
• Ability to work flexible hours, including Saturdays and evenings.
• Work experience and/or training in the healthcare field preferred.
• Prior working knowledge of Electronic Health Records system preferred.

Responsibilities

• Provides exceptional customer service to patients while collecting appropriate patient fees and co-payments.
• Conducts patient educational sessions including informed consent counseling to ensure patient understanding and voluntary decisions.
• Prepares patients for health care visits and assists with examinations and room setup.
• Performs front desk functions including answering phones, patient check-in, insurance verification, billing, and EMR data entry.

Skills

Customer service

Counseling patients

Verbal communication

Insurance verification

EMR/EHR system

Education

High School diploma

Tools

EMR/EHR system

Job description

Planned Parenthood Great Plains has provided access to sexual and reproductive health care since 1935. The high-quality, expert, and compassionate care we provide is shown through our empathetic and supportive staff members. Past challenges, and those we face today, have served only to solidify PPGP’s commitment to our patients and the community. We continue to reflect on the progress we have made over the last eight decades and look forward to continuing our efforts to secure a world of informed reproductive freedom. Join our dedicated team and “Care. No matter what.”

Planned Parenthood Great Plains (PPGP) seeks a full-time Reproductive Health Assistant located 20 minutes relative to Bentonville, AR for this 21st century health care provider and advocacy organization dedicated to upholding the standard for providing high quality sexual and reproductive health care, providing education that promotes informed proud and authentic sexuality, and changing the culture through proactive advocacy to ensure equality in reproductive and sexual decision making.

• Provides exceptional customer service to patients while contributing to the financial success of the organization by collecting appropriate patient fees and co-payments and soliciting donations from clients per PPGP guidelines.
• Conducts patient educational sessions including providing informed consent counseling to ensure that the patient understands and agrees to his/her medical care, and that the patient makes voluntary decisions in the absence of coercion.
• Prepares patients for the health care visit by directing and/or accompanying them to the examination room; provides examination gowns and drapes; helps them to position themselves for the examination and/or treatment; arranges examination room instruments, supplies, and equipment.
• Performs front desk functions including answering phones, greeting and checking‑in patients, verifying insurance, and managing in‑office billing and fee collection, preparing, organizing and maintaining electronic medical records in EMR/EHR system.
• Verifies patient information by interviewing patient; reviewing and/or recording medical history; taking vital signs;confirming purpose of visit or treatment, and reviews medications and allergies. Completes records by recording patient examination, treatment, and test results.
• Counsels patient on options after pregnancy, including: parenting, adoption and abortions.
• Supports patient care delivery by assisting health care providers during examinations; prepares laboratory specimens; performs basic laboratory tests on the premises; disposes of contaminated supplies; sterilizes medical instruments; and performs other procedures as requested.
• Screens financial, medical and social history with correct documentation of patient information.
• Conducts tests according to CLIA standards and adheres to OSHA regulations when handling biological matter.
• Adheres to all money handling procedures, collecting co‑pays and other patient payments.
• Verifies patient’s insurance, determines patient payment responsibility at the time of service and posts all charges and payments received at the time of service to the billing system.
• Collects health plan authorization, insurance cards with picture ID’s, completes appropriate forms and obtains signatures per PPGP policy.
• Enters data accurately for patient visits and fees in EMR/EHR to increase accuracy and efficiency of claims process.
• Maintains confidentiality, prepares deposit slips, runs end‑of‑day reports for delivery of daily deposit to bank as instructed by the Health Center Manager.
• Adheres to PPGP goals and policies regarding professionalism, minimizing patient wait time in the Health Center and on the phone, adhering to a system for addressing patient complaints, and implementing patient satisfaction surveys following each visit.
• Provides clients with accurate information regarding PPGP services, including questions pertaining to contraception, options, and funding sources.
• Complies with regulations regarding patient rights.
• Understands and complies with Child and Minor Abuse identification and reporting.
• Demonstrates adherence to the “In This Together” principles when dealing with co‑workers, staff and patients
• Supports and carries out PPGP’s Mission: upholding the standard for providing high quality sexual and reproductive healthcare; providing education that promotes informed proud and authentic sexuality; changing the culture through proactive advocacy to ensure equality in reproductive and sexual decision making.
• High School diploma or equivalent required.
• Ability to work flexible hours, including Saturdays and evenings required.
• Work experience and/or training in the healthcare field preferred.
• Prior working knowledge of Electronic Health Records system preferred.

Pay: $20.31/hour

Commitment to Justice, Equity, Diversity, and Inclusion (JEDI)

• Demonstrate and Expect Transparency and Accountability
• Educate and Support the Development of our PPGP community
• Practice Effective Communication
• Foster Trust by Being Responsive to the Needs of our PPGP community
• Demonstrate the Use of Inclusive Practices
• Display the Ability to Cultivate Belonging

EOE/AA—PPGP is an equal‑opportunity, drug‑free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQIA+.

THE WORK OF PPGP

Planned Parenthood Great Plains has been a leading provider of sexual and reproductive health care for more than 85 years, serving women, men, and families in communities across Arkansas, Kansas, Missouri, and Oklahoma. Each year, we provide care to more than 30,000 people across our four‑state region through in‑clinic and telehealth appointments. We believe that every person deserves to have access to the resources and information they need in order to make decisions about their own health.

PPGP serves people from diverse backgrounds and with diverse needs. PPGP’s medical staff includes board certified OB/GYN and family medicine physicians, as well as advanced practice clinicians including nurse practitioners and physician assistants. PPGP’s clinicians provide sexual and reproductive health care, perform examinations, and diagnose and treat infections. PPGP also provides comprehensive, age‑appropriate sex education, and our sister corporation, Planned Parenthood Great Plains Votes, is a leading advocate for the sexual and reproductive rights of people in our region.

PPGP believes that diversity in identity and perspective enriches our agency and allows us to better serve our clients. We are committed to workforce diversity and aspire to reflect the communities we serve. We encourage all individuals to share their pronouns during interviews and meetings. To that end, we strongly encourage people of color, LGBTQIA+ identifying individuals, people with disabilities and other underrepresented groups to apply.