Operations Coordinator

Planned Parenthood Great Plains; Missouri; On-site; USD 45,000 - 48,000; Full time

Job summary

Planned Parenthood Great Plains in Missouri is seeking an Operations Coordinator to support clinical operations and patient care. You will prepare Good Faith estimates for self-pay patients, manage ITOP data entry, and assist with inventory and vendor management across multiple offices.

The role emphasizes collaboration with the Centralized Operations Team, process improvements, and expansion of affiliate health centers and services, requiring strong communication and a valid driver's license

Qualifications

• Experience with EHR (Epic preferred).
• 1 year experience in coordinating projects.
• Great verbal and written communication.
• Must be flexible and able to shift priorities as needed and willing to carry a mobile phone and respond to user problems quickly.
• Must have valid driver’s license and be able to travel to multiple office locations in a broad geographic area.
• Commitment to providing services to a diverse range of clients and to the goals of Planned Parenthood Great Plains is essential

Responsibilities

• Coordinate Good Faith estimates for self-pay patients; including pulling reports from clinical management system (EPIC), generating personal patient estimates, and sending to patients prior to their appointment.
• Responsible for accurate and timely data entry of ITOP worksheets into the KDHE VRV website for all Kansas health centers performing abortions.
• Serves as point of contact for PPGP laboratory vendors.
• Assists with inventory management, order fulfillment and vendor management.
• Coordinates with the Health Services and Centralized Operations team on process improvement projects.
• Develops, tracks, and documents requests for operations, including with the expansion of PPGP affiliate health centers and services.
• Assists CHPPGP contract physicians in completing and submitting expense reports for approval.
• May perform other coordinator or technical duties. Other duties as assigned.

Skills

Project coordination

Communication

Flexibility

Driver's license

Education

Epic (EHR) experience

Tools

Epic

Job description

Planned Parenthood Great Plains has provided access to sexual and reproductive health care since 1935. The high-quality, expert, and compassionate care we provide is shown through our empathetic and supportive staff members. Past challenges, and those we face today, have served only to solidify PPGP’s commitment to our patients and the community. We continue to reflect on the progress we have made over the last eight decades and look forward to continuing our efforts to secure a world of informed reproductive freedom. Join our dedicated team and "Care. No matter what."

________________________________________

The Operations Coordinator works under the direction of the Director of Centralized Operations to provide indirect assistance to patient care and clinical operations. This position is responsible for good faith estimates for self-pay patients, data entry of KS ITOP worksheets, project assistance with expansion of health services and centers and assisting with inventory management. The Health Services Operations Coordinator will work closely with the Centralized Operations Team to ensure all health centers are supported, allowing direct patient care teams to provide optimal patient and staff experiences.

Essential Job Functions

• Coordinate Good Faith estimates for self-pay patients; including pulling reports from clinical management system (EPIC), generating personal patient estimates, and sending to patients prior to their appointment.
• Responsible for accurate and timely data entry of ITOP worksheets into the KDHE VRV website for all Kansas health centers performing abortions.
• Serves as point of contact for PPGP laboratory vendors.
• Assists with inventory management, order fulfillment and vendor management.
• Coordinates with the Health Services and Centralized Operations team on process improvement projects.
• Develops, tracks, and documents requests for operations, including with the expansion of PPGP affiliate health centers and services.
• Assists CHPPGP contract physicians in completing and submitting expense reports for approval.
• May perform other coordinator or technical duties. Other duties as assigned.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to walk. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Position Type/ Expected Hours of Work

• This is a full-time position. PPGP’s basic workweek is 37.5 hours.
• Work day is 7.5 hours.

Education and Experience

• Experience with EHR (Epic preferred)
• 1 year experience in coordinating projects
• Great verbal and written communication
• Must be flexible and able to shift priorities as needed and willing to carry a mobile phone and respond to user problems quickly.
• Must have valid driver’s license and be able to travel to multiple office locations in a broad geographic area.
• Commitment to providing services to a diverse range of clients and to the goals of Planned Parenthood Great Plains is essential

$45,000 - $48,000 a year

Adapting and Developing

Growth Mindset: People with a growth mindset believe that they can improve their skills and knowledge with effort, which they can apply to improving the organization’s patient care, financialperformanceand KPIs.They are more likely to see challenges as opportunities to learn and grow.

Feedback:Regularly gives and receives feedback to improve individual, team, and organizational performance in a manner that creates a culture of trust.

Resilience: Capacity to remain flexible in thoughts, feelings, and behaviors when faced with disruptions, or extended periods of pressure,in order toemergefrom difficulty stronger, wiser, and more able.

Effective Execution

Initiative: Takes proactive steps to improve personal, team, and organizational performance within the bounds of policies and procedures without waiting for direction.

Leadership

Coaches and Develops Talent

Shares experience, provides constructive feedback, and encourages reflection to maximize performance and realize potential. Coaches, trains, and guides team members to foster learning and personal growth.

Motivate Others: Conveys a sense of purpose and enthusiasm that engages others and creates an environment where people are inspired to do their best.

Diversity, Equity, and Inclusion

Demonstrates a commitment to equity and inclusion through observable behaviors, setting the example for others, and participating in affiliate initiatives. Engages in personal and professional development on issues related to diversity, equity and inclusion.

Promotes Teamwork

Lifts People Up: Encourages and empowers colleagues, fostering a positive and collaborative environment.

Collaborates with Others: Works effectively with others to achieve shared goals through communication, valuing diverse perspectives, and contributing to collective success.

Fosters Communication: Promotes open, honest communication to ensure clarity, trust, and alignment toward shared goals.

Sets the Example

Personal Accountability: Takes responsibility for actions, decisions, and performance to ensure reliability and support team success. Acknowledges mistakes and takes steps to resolve them. Follows through on commitments to colleagues and patients.

Demonstrates Integrity: Values and attends to rules, policies, and procedures and adheres to formal codes of conduct and informal, yet widely accepted, social standards.

Salary Range - $45,000-48,000

________________________________________

Commitment to Justice, Equity, Diversity, and Inclusion (JEDI)

PPGP is wholly committed to fostering a diverse and inclusive organization. We firmly commit to the creation of an environment that values racial equity, diversity, and inclusion, where all individuals feel they are treated fairly, respectfully, and are empowered to bring their full, authentic selves to work. Our commitment is essential to PPGP’s mission of ensuring reproductive freedom as a fundamental right for all individuals. We are committed to supporting employees, applicants, patients, volunteers and vendors with diverse backgrounds. Our vision is to foster a workplace culture that is a safe space where all employees feel included and comfortable sharing their experiences. We demonstrate our commitment to Justice, Equity, Diversity, and Inclusion when we:

• Demonstrate and Expect Transparency and Accountability
• Educate and Support the Development of our PPGP community
• Practice Effective Communication
• Foster Trust by Being Responsive to the Needs of our PPGP community
• Demonstrate the Use of Inclusive Practices
• Display the Ability to Cultivate Belonging

EOE/AA—PPGP is an equal-opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQIA+.

THE WORK OF PPGP

Planned Parenthood Great Plains has been a leading provider of sexual and reproductive health care for more than 85 years, serving women, men, and families in communities across Arkansas, Kansas, Missouri, and Oklahoma. Each year, we provide care to more than 30,000 people across our four-state region through in-clinic and telehealth appointments. We believe that every person deserves to have access to the resources and information they need in order to make decisions about their own health.

PPGP serves people from diverse backgrounds and with diverse needs. PPGP’s medical staff includes board certified OB/GYN and family medicine physicians, as well as advanced practice clinicians including nurse practitioners and physician assistants. PPGP’s clinicians provide sexual and reproductive health care, perform examinations, and diagnose and treat infections. PPGP also provides comprehensive, age-appropriate sex education, and our sister corporation, Planned Parenthood Great Plains Votes, is a leading advocate for the sexual and reproductive rights of people in our region.

PPGP believes that diversity in identity and perspective enriches our agency and allows us to better serve our clients. We are committed to workforce diversity and aspire to reflect the communities we serve. We encourage all individuals to share their pronouns during interviews and meetings. To that end, we strongly encourage people of color, LGBTQIA+ identifying individuals, people with disabilities and other underrepresented groups to apply.