Reproductive Health Assistant

Ppgreatplains; Little Rock (AR); On-site; USD 22,000 - 31,000; Full time

Job summary

Planned Parenthood Great Plains is hiring a Reproductive Health Assistant to support front desk operations, patient check-in, and education at our Arkansas facility. The role involves handling payments, coordinating appointments, and assisting health providers in exams and lab tasks.

The position requires a high school diploma and flexibility to work evenings and Saturdays. Experience with EMR/EHR systems is preferred, and Epic familiarity is a plus.

Qualifications

• High School diploma or equivalent required.
• Ability to work flexible hours, including evenings and Saturdays.
• Healthcare or patient services experience preferred.
• Experience with EMR/EHR systems.

Responsibilities

• Provide excellent customer service to patients and collect appropriate fees and co-pays.
• Assist with appointment scheduling and front desk duties.
• Educate patients about options and services and serve as a patient advocate.
• Verify insurance and manage in-office billing and fee collection; maintain EMR/EHR records.
• Enter patient data accurately and ensure privacy and confidentiality.

Skills

Customer service

Patient education

EMR/EHR systems

Cash handling

Front desk operations

Insurance verification

Education

High School diploma or equivalent

Tools

Epic experience

EMR/EHR system

Job description

Planned Parenthood Great Plains has provided access to sexual and reproductive health care since 1935. The high-quality, expert, and compassionate care we provide is shown through our empathetic and supportive staff members. Past challenges, and those we face today, have served only to solidify PPGP’s commitment to our patients and the community. We continue to reflect on the progress we have made over the last eight decades and look forward to continuing our efforts to secure a world of informed reproductive freedom. Join our dedicated team and “Care. No matter what.”

Participate in a team approach to patient care and communicate effectively and sensitively with patients from a wide range of backgrounds and ages while serving as a patient advocate. The RHA is responsible for assisting in patient services including, but not limited to, patient relations, appointment scheduling, cash handling, lab, and patient education. The Reproductive Health Assistant will have the ability to work at the Front Desk, as a Patient Educator, in phlebotomy, and assisting with medical care.

For the protection of patients, team members and all who enter our facilities, PPGP has made the decision to require COVID-19 vaccination for all team members, unless granted medical or religious exemption, as a condition of employment.

• Provides exceptional customer service to patients while contributing to the financial success of the organization by collecting appropriate patient fees and co-payments and soliciting donations from clients per PPGP guidelines.
• Conducts patient educational sessions including providing informed consent counseling to ensure that the patient understands and agrees to his/her medical care, and that the patient makes voluntary decisions in the absence of coercion.
• Prepares patients for the health care visit by directing and/or accompanying them to the examination room; provides examination gowns and drapes; helps them to position themselves for the examination and/or treatment; arranges examination room instruments, supplies, and equipment.
• Performs front desk functions including answering phones, greeting and checking-in patients, verifying insurance, and managing in-office billing and fee collection, preparing, organizing and maintaining electronic medical records in EMR/EHR system.
• Verifies patient information by interviewing patient; reviewing and/or recording medical history; taking vital signs;confirming purpose of visit or treatment, and reviews medications and allergies. Completes records by recording patient examination, treatment, and test results.
• Counsels patient on options after pregnancy, including: parenting, adoption and abortions.
• Supports patient care delivery by assisting health care providers during examinations; prepares laboratory specimens; performs basic laboratory tests on the premises; disposes of contaminated supplies; sterilizes medical instruments; and performs other procedures as requested.
• Screens financial, medical and social history with correct documentation of patient information.
• Conducts tests according to CLIA standards and adheres to OSHA regulations when handling biological matter.
• Adheres to all money handling procedures, collecting co-pays and other patient payments.
• Verifies patient’s insurance, determines patient payment responsibility at the time of service and posts all charges and payments received at the time of service to the billing system.
• Collects health plan authorization, insurance cards with picture ID’s, completes appropriate forms and obtains signatures per PPGP policy.
• Enters data accurately for patient visits and fees in EMR/EHR to increase accuracy and efficiency of claims process.
• Maintains confidentiality, prepares deposit slips, runs end-of-day reports for delivery of daily deposit to bank as instructed by the Health Center Manager.
• Adheres to PPGP goals and policies regarding professionalism, minimizing patient wait time in the Health Center and on the phone, adhering to a system for addressing patient complaints, and implementing patient satisfaction surveys following each visit.
• Provides clients with accurate information regarding PPGP services, including questions pertaining to contraception, options, and funding sources.
• Complies with regulations regarding patient rights.
• Understands and complies with Child and Minor Abuse identification and reporting.
• Demonstrates adherence to the “In This Together” principles when dealing with co-workers, staff and patients
• Supports and carries out PPGP’s Mission: upholding the standard for providing high quality sexual and reproductive healthcare; providing education that promotes informed proud and authentic sexuality; changing the culture through proactive advocacy to ensure equality in reproductive and sexual decision making.
• High School diploma or equivalent required.
• Ability to work flexible hours, including evenings and Saturdays required.
• Work experience and/or training in the healthcare field preferred.
• Prior working knowledge of Electronic Health Records system
• Prefer Epic experience

Pay: $18.94 per hour

Commitment to Justice, Equity, Diversity, and Inclusion (JEDI)

PPGP is wholly committed to fostering a diverse and inclusive organization. We firmly commit to the creation of an environment that values racial equity, diversity, and inclusion, where all individuals feel they are treated fairly, respectfully, and are empowered to bring their full, authentic selves to work. Our commitment is essential to PPGP’s mission of ensuring reproductive freedom as a fundamental right for all individuals. We are committed to supporting employees, applicants, patients, volunteers and vendors with diverse backgrounds. Our vision is to foster a workplace culture that is a safe space where all employees feel included and comfortable sharing their experiences. We demonstrate our commitment to Justice, Equity, Diversity, and Inclusion when we:

• Demonstrate and Expect Transparency and Accountability
• Educate and Support the Development of our PPGP community
• Practice Effective Communication
• Foster Trust by Being Responsive to the Needs of our PPGP community
• Demonstrate the Use of Inclusive Practices
• Display the Ability to Cultivate Belonging

EOE/AA—PPGP is an equal-opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQIA+.

THE WORK OF PPGP

Planned Parenthood Great Plains has been a leading provider of sexual and reproductive health care for more than 85 years, serving women, men, and families in communities across Arkansas, Kansas, Missouri, and Oklahoma. Each year, we provide care to more than 30,000 people across our four-state region through in-clinic and telehealth appointments. We believe that every person deserves to have access to the resources and information they need in order to make decisions about their own health.

PPGP serves people from diverse backgrounds and with diverse needs. PPGP’s medical staff includes board certified OB/GYN and family medicine physicians, as well as advanced practice clinicians including nurse practitioners and physician assistants. PPGP’s clinicians provide sexual and reproductive health care, perform examinations, and diagnose and treat infections. PPGP also provides comprehensive, age-appropriate sex education, and our sister corporation, Planned Parenthood Great Plains Votes, is a leading advocate for the sexual and reproductive rights of people in our region.

PPGP believes that diversity in identity and perspective enriches our agency and allows us to better serve our clients. We are committed to workforce diversity and aspire to reflect the communities we serve. We encourage all individuals to share their pronouns during interviews and meetings. To that end, we strongly encourage people of color, LGBTQIA+ identifying individuals, people with disabilities and other underrepresented groups to apply.