Representative - VIP Services

Bally's; Chicago (IL); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Daily Employee Parking

Job summary

Bally's in Chicago is seeking a dedicated guest services associate to craft memorable guest experiences and drive loyalty through personalized interactions. You will partner with hosts and management to exceed expectations and promote the Players Club while maintaining accurate guest profiles in the casino system.

Excellent verbal and written communication, a passion for hospitality, and flexibility to work evenings, weekends, and special events are essential.

Qualifications

• At least high school diploma or equivalent is required.
• Strong customer service and communication skills are essential.
• Must be able to obtain and maintain an Illinois gaming license.

Responsibilities

• Create memorable guest experiences by delivering exceptional service.
• Build relationships with guests to foster loyalty and long-term engagement.
• Promote Bally's Players Club benefits and rewards programs.
• Uphold regulatory requirements and company policies, including compliance programs.
• Collaborate with casino hosts and management to identify guest growth opportunities.

Skills

Customer service

Interpersonal skills

Written and verbal communication

Flexibility

Microsoft Office

Education

High school diploma or equivalent

Tools

Casino management system

Microsoft Office

Job description

• Create memorable guest experiences by embodying Bally's Born to Entertain culture and delivering services that exceed expectations.
• Build meaningful relationships with guests through personalized interactions that foster loyalty, increase engagement, and strengthen long-term player value.
• Uphold all regulatory requirements, responsible gaming practices, and company policies, including the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program.
• Partner with casino hosts and management to identify opportunities for guest growth, recognition, and enhanced service experiences.
• Curate personalized guest experiences, including accommodations, dining, transportation, entertainment, and exclusive event arrangements.
• Serve as an ambassador for the Players Club program by promoting its benefits, rewards, and exclusive experiences to enhance guest engagement and loyalty.
• Maintain accurate patron profiles and player activity within the Casino Management System to support relationship-building and personalized service initiatives.
• Collaborate with team members across the property to deliver seamless service, resolve guest concerns, and create exceptional entertainment experiences.
• Act as a knowledgeable resource on gaming promotions, rewards programs, amenities, and property offerings to maximize guest enjoyment and satisfaction.
• Support the successful execution of promotions, tournaments, VIP events, and special experiences that drive guest engagement and excitement.
• Perform other duties as assigned.

Compensation:

• Target Rate: $25.30 /hr

Additional Benefits:

• $7 Daily Employee Parking

Physical Demands & Work Environment:

• Regularly required to see, talk, hear, walk, and stand
• Frequently required to use hands to handle, feel, and reach
• Occasionally required to sit or stoop
• Must occasionally lift and or move up to 30 pounds
• Requires visual acuity to perform close-up activities, peripheral oversight, and distinguish color
• The work environment contains bright lights, loud noise, and stressful situations.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Experience

Required

Must be at least 21 years of age.

High school diploma or equivalent required.

Strong customer service, interpersonal, and relationship-building skills with a passion for creating exceptional guest experiences.

Excellent verbal and written communication skills, with the ability to interact professionally with guests, team members, and leadership.

Ability to effectively resolve guest concerns while maintaining a high level of professionalism and hospitality.

Ability to work independently, prioritize responsibilities, and exercise sound judgment in a fast-paced environment.

Proficiency in Microsoft Office applications and the ability to learn and navigate casino management systems.

Knowledge of casino operations, including slot machines and table games, is preferred.

Ability to work a flexible schedule, including evenings, weekends, holidays, and special events.

Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board.

Knowledge of and ability to comply with Title 31 Bank Secrecy Act requirements and all Illinois Gaming Board regulations related to gaming operations.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.