Coordinator - Marketing

Ballys Chicago Operating Co LLC; Chicago (IL); On-site; USD 28,930,000 - 39,950,000; Full time

Benefits offered by this job

Daily employee parking

Job summary

Bally’s Chicago Operating Co LLC is seeking a Front Desk/Guest Relations position on-site in Chicago. The role emphasizes creating an entertaining environment and delivering superior guest service while complying with gaming regulations.

You will partner with Marketing to run campaigns, handle advertising requests, and host casino-floor events. Responsibilities include assisting with special events, responding to guest inquiries with a welcoming tone, and executing drawings.

Qualifications

• Must be 21 years of age or older.
• Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board.
• Must have a high school diploma or equivalent.
• A minimum of six months of related experience and training.
• Must have excellent interpersonal and communication skills.
• Must be proficient in the entire Microsoft Suite and must be able to learn other software systems easily.
• Must be able to work weekends, weeknights, and holidays.

Responsibilities

• Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere.
• Enthusiastically promote Bally’s customer-centric culture of offering superior guest service and actively building long-lasting guest relations.
• Adhere to policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals.
• Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Self-Exclusion Program.
• Develop and execute innovative social media, digital, and web campaigns in collaboration with the Marketing Manager, ensuring flawless implementation and alignment with marketing objectives.
• Submit and proof creative requests for all advertising media, including direct mail, digital marketing assets, printed collateral, and outdoor signage, ensuring accuracy and brand consistency.
• Serve as a brand ambassador for Bally’s Chicago across social media platforms, including Instagram, Facebook, and other digital channels.
• Manage and respond to website-based guest inquiries, maintaining a consistent, informative, and welcoming tone while delivering exceptional customer service.
• Assist with planning and executing special events from slot tournaments, dinners, gift giveaways, and promotional drawings
• Execute drawings and events as needed on the casino floor
• Support and cultivate new ideas and methods to deliver business solutions
• Perform other duties as assigned

Skills

Interpersonal communication

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

• Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
• Enthusiastically promote Bally’s customer-centric culture of offering superior guest service and actively building long-lasting guest relations
• Adhere to policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals
• Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program
• Develop and execute innovative social media, digital, and web campaigns in collaboration with the Marketing Manager, ensuring flawless implementation and alignment with marketing objectives
• Submit and proof creative requests for all advertising media, including direct mail, digital marketing assets, printed collateral, and outdoor signage, ensuring accuracy and brand consistency.
• Serve as a brand ambassador for Bally’s Chicago across social media platforms, including Instagram, Facebook, and other digital channels.
• Manage and respond to website-based guest inquiries, maintaining a consistent, informative, and welcoming tone while delivering exceptional customer service.
• Assist with planning and executing special events from slot tournaments, dinners, gift giveaways, and promotional drawings
• Execute drawings and events as needed on the casino floor
• Support and cultivate new ideas and methods to deliver business solutions
• Perform other duties as assigned

Compensation:

• Target Rate: $25.00/Hour

Additional Benefits:

• $7 Daily Employee Parking

Physical Demands & Work Environment:

• Regularly required to see, talk, hear, walk, and stand
• Frequently required to use hands to handle, feel, and reach
• Occasionally required to sit or stoop
• Must occasionally lift and or move up to 30 pounds
• Requires visual acuity to perform close-up activities, peripheral oversight, and distinguish color
• The work environment contains bright lights, loud noise, and stressful situations.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Experience

Required

Must be 21 years of age or older.

Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board.

Must have a high school diploma or equivalent.

A minimum of six months of related experience and training.

Must have excellent interpersonal and communication skills.

Must be proficient in the entire Microsoft Suite and must be able to learn other software systems easily.

Must be able to work weekends, weeknights, and holidays.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.