Representative Tour Reception II

Vistana Aventuras, Inc. (Mexico Branch); Orlando (FL); On-site; MXN 250,000 - 390,000; Full time

Benefits offered by this job

Competitive salary

Superior benefits of law

2 days off per week

Professional development opportunities

Good work environment #imvwcala

Job summary

Marriott Vacations Worldwide is seeking a Tour Desk Coordinator to manage reception, tour registrations, and guest services at our Mexico operation.

The role requires bilingual English/Spanish and strong computer skills to operate Concierge Assistant and the PMS, ensuring accurate data flow and scheduling.

You will maintain tour calendars, assist Marketing and Sales, and deliver excellent customer service in a fast-paced hospitality environment.

Qualifications

• Bilingual in English and Spanish.
• Computer literacy including MS Office, Excel and Word.
• Mathematical skills.
• Reasoning ability to solve problems in varied situations.

Responsibilities

• Coordinate the daily opening and closing of Tour Desk.
• Maintain tour booking schedules and data in PMS/Concierge Assistant.
• Process daily call lists from PMS for VSCs.
• Assign arrivals to VSCs in the PMS and log inquiries.
• Monitor tour activity and report discrepancies to management.
• Provide professional and courteous customer service to guests.

Skills

Bilingual EN/ES

MS Office / Excel

Numerical reasoning

Problem solving

Tools

Concierge Assistant

Property Management System (PMS)

Job description

Job Description PRINCIPAL OBJECTIVE OF POSITION

Responsible for Tour Desk operations including telephone, guest reception, tour registration, and gifting. Actively exhibits the highest level of compliance of the Company operating standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Coordinates the daily opening and closing of Tour Desk Perform daily maintenance to Concierge Assistant Ensure that the data from the property management system is imported to Concierge Assistant on a daily basis Process daily call list from the property management system for the VSC’s Assign arrivals to VSC’s in the property management system Log all General Information appointments/inquiries in GI Log Distribute premiums to guests who have toured’ Ensure that the Starpoints distributed to guests for touring are submitted to corporate to be redeemed Prepare and maintain daily tour booking schedule Screen all customer activity per tour qualification guidelines Monitor daily tour activity and Sales Executive availability, and reports discrepancies to appropriate manager Accurately compiles and enters daily tours and related statistical data Generate daily and monthly tour activity summaries for distribution to key personnel and post for VSC’s Maintain daily communication with VSC’s with regards to tour bookings and daily tour schedule Exercises excellent judgment in dealing with tour scheduling in order to maximize tour production Exercises excellent judgment during tour over‑bookings and other challenges in order to ensure positive customer experience Maintain excellent customer service techniques; deals with customers professionally and courteously Appropriately interact with all personnel and maintains positive, professional relationships with co‑workers Maintain close communicative relationships with Marketing and Sales Management in order to ensure the highest level of program efficiency and standards Assist Marketing Management in executing special projects, as directed Track inventory, order and maintain Tour Desk supplies.

QUALIFICATIONS/COMPETENCIES

Bilingual proficiency (English and Spanish) Computer literacy, including but not limited to Microsoft Office, Excel, Microsoft Word Mathematical Skills Reasoning Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists.

BENEFITS

• Competitive salary
• Superior benefits of law
• 2 days off per week
• Professional development opportunities
• Good work environment #imvwcala

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Where meaningful moments are made together. Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled.

Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers. Join us on our journey. FOR A LIFE FULFILLED. Creating vacations that move you.

20,000+ Associates worldwide Vacation Ownership 7 Iconic Brands Approximately 120 Vacation Ownership Resorts 700,000+ Owner families 90%+ Guest satisfaction score Exchange & Third-Party Management More than 3,200 affiliated resorts in over 90 countries and territories Approximately 1.6 million exchange network members