Virtual Tour Booking Specialist

Marriott Ownership Resorts, Inc.; Orlando (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Marriott Vacations Worldwide seeks a Coordinator Marketing Specialist to support Owners/guests with experiences and events. The role involves on-site involvement, lead distribution to Sales Executives, and creating organized data for marketing activities.

You will engage in phone outreach, promote the brand, and work to maximize revenue while maintaining guest loyalty through up-selling and attentive service.

Qualifications

• Minimum 2 years of on-site timeshare sales experience with documented performance results.
• Residence required in Florida, Nevada, Utah, Arizona, or South Carolina.
• Must have experience booking a Vacation Ownership tour.
• Willing to make 75-100 manual phone calls per day.
• Telemarketing and/or telesales experience preferred.
• Must be able to work independently and self-motivated.
• Computer skills are required.

Responsibilities

• Update information board on a regular basis to inform employees of important events.
• Provide assistance and guidance to employees who are struggling with job duties.
• Assign lead calls or emails to Sales Executives based on line rotation.
• Create spreadsheets to organize information related to Sales and Marketing activities.
• Enter, retrieve, reconcile, and verify information in software involved in the sales process.
• Promote awareness of brand image internally and externally.
• Use sales techniques that maximize revenue while maintaining guest loyalty.

Skills

Timeshare sales

Phone outreach

Self-motivated

Independent work

Communication skills

Microsoft Excel

Tour booking

Customer interaction

Telemarketing

Tools

CRM software

Job description

Are you looking for a place where meaningful moments are made together? We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Coordinator Marketing Specialist, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Requirements

• Minimum 2 years of on‑site timeshare sales experience with documented performance results
• Residence required in Florida, Nevada, Utah, Arizona, or South Carolina
• Must have previous Marketing Executive and/or Sales Executive production role experience within Vacation Ownership industry
• Will be willing to make 75-100 manual phone calls per day
• Must have experience booking a Vacation Ownership tour
• Telemarketing and/or Telesales experience preferred
• Recent Marketing Executive and/or Sales Executive with Vacation Ownership experience within the last 3 years preferred
• Enjoy talking on the phone and/or interacting with guests
• Bold persuasion skills
• Computer skills
• Stand, sit and walk for extended periods of time
• Flexible schedule
• Must be able to work independently and self‑motivated

Responsibilities

• Update information board on a regular basis to inform employees of important events
• Provide assistance and guidance to employees who are struggling with job duties (e.g., low package sales numbers)
• Assign lead calls or emails to Sales Executives based on line rotation
• Create spreadsheets to organize information related to Sales and Marketing activities (e.g., mailing lists, tours)
• Enter, retrieve, reconcile, and verify information in software involved in the sales process
• Contact appropriate individual or department as necessary to resolve guest calls, requests, or problems
• Promote awareness of brand image internally and externally
• Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up‑selling
• Encourage guests or callers to purchase or schedule preview package sales/tours and answer questions about property facilities/services
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
• Report accidents, injuries, and unsafe work conditions to manager
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; protect company assets
• Anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette
• Develop and maintain positive working relationships with others
• Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational quality
• Read and visually verify information in a variety of formats
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
• Perform other reasonable job duties as requested by Supervisors

Desired Qualifications

• Telemarketing and/or Telesales experience preferred
• Recent Marketing Executive and/or Sales Executive with Vacation Ownership experience within the last 3 years preferred

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Where meaningful moments are made together. Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled. Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers. Join us on our journey. FOR A LIFE FULFILLED. Creating vacations that move you.

20,000+ Associates worldwide
Vacation Ownership 7 Iconic Brands
Approximately 120 Vacation Ownership Resorts
700,000+ Owner families
90%+ Guest satisfaction score
Exchange & Third-Party Management
More than 3,200 affiliated resorts in over 90 countries and territories
Approximately 1.6 million exchange network members