Guest Relations Coordinator - Local Activities Rep

Vistana Aventuras, Inc. (Mexico Branch); Orlando (FL); On-site; MXN 180,000 - 260,000; Full time

Job summary

Marriott Vacations Worldwide in Mexico seeks a guest services-focused professional to support heart-of-house operations, including welcome calls, reservations, tee times, and concierge materials. You will help hit guest experience goals and ensure expectations are met.

This role requires strong communication, bilingual English/Spanish, and flexibility to work across locations and schedules.

Qualifications

• High School Diploma required.
• Minimum of one year of experience in customer service, sales, or marketing.
• Bilingual, ability to speak English and Spanish, fluently.
• Organized, motivated and goal-oriented with excellent written and verbal communication skills.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).

Responsibilities

• Keep track of personal progress and goals.
• Maintain scheduling flexibility.
• Work with management to train, develop and/or identify challenge areas relating to personal area of performance.
• Create positive team attitude as it applies to productivity and professionalism.
• Impact guests in a positive manner to ensure experience exceeds their expectations.

Job description

Generic Position Summary

As a member of the professional staff, contributes specialized knowledge and skill in a discipline (e.g. Accounting, Finance, Human Resources, Information Resources, Operations Planning & Support, Sales & Marketing) area to support team and/or department business objectives. Generally, works under limited supervision, but within established guidelines, producing and analyzing more complex business information to assist in the decision-making process.

Specific Job Summary

To support the In-house team with all “heart of the house” guest service, including welcome calls, reservations, tee times, concierge fact sheets, stocking of materials, brochures, maps, etc. Offer value-add guest services to ensure the teams hit their VPG and tour goals. Ensure all guest expectations are met and exceeded.

Generic Expected Contributions

Performs more complex quantitative and qualitative analysis for business processes and/or projects. Often manages small projects, business processes or parts of larger ones. Responds to, solves, and makes decisions on more complex/non-routine business requests with limited to moderate risk. Responsible for own work and contributing to team, department and/or business results. May direct work of non-management staff. Assists more senior associates in achieving business results by: identifying opportunities to enhance the effectiveness of business processes. providing training and technical guidance to less senior staff, where appropriate, and serving as point-of-contact for problem resolution. participating in setting department operating plans. recognizing and celebrating team successes. achieving results against budget within scope of responsibility. Demonstrates an awareness of personal strengths and areas for improvement and acts independently to improve and increase skills and knowledge. Performs other duties as appropriate.

Specific Expected Contributions

• Keep track of personal progress and goals. Expand knowledge of business, self-motivation by reading and studying books related to your craft.
• Maintain scheduling flexibility.
• Work with management to train, develop and/or identify challenge areas relating to personal area of performance.
• Create positive team attitude as it applies to productivity and professionalism.
• Impact guests in a positive manner to ensure experience exceeds their expectations.
• Verbal communication is necessary for negotiating plans for projects.
• 6+ hours of deskwork, including telephone and computer activities.
• Movement between several locations (Hotel, Villas, office) is required to deliver materials.
• It is anticipated that this position will require a comprehensive work effort while generally working a regular scheduled Monday – Friday schedule. Occasionally six or seven days’ work schedule will be required.

Generic Candidate Profile

Successful candidates should possess knowledge and experience and demonstrate strong leadership and relationship skills as follows: Generally, a professional position with specific knowledge in a discipline (e.g., Accounting, Human Resources, Information Resources). College degree and/or relevant experience typically required.

Specific Candidate Profile

• High School Diploma required.
• Minimum of one (1) year of experience in customer service, sales, or marketing.
• Bilingual, ability to speak English and Spanish, fluently.
• Organized, motivated and goal-oriented individual with excellent written and verbal communication skills.
• Attention to detail and ability to multi-task is a requirement.
• Proficiency in computers – software knowledge and skills in Microsoft Office applications (Word, Excel, PowerPoint) are a requirement.
• Demonstrate an ability to deliver high level of customer service in all situations.
• Demonstrate the ability to build and develop strong work and guest relationships.
• Must have excellent written and verbal communication skills, prepares and reviews written documents accurately and completely, and answers telephones using clear and professional language.
• Develops and maintains positive working relationships with others, supports team to reach common goals, and listens and responds appropriately to the concerns of others.
• Stands, sits, or walks for extended periods or for an entire work shift.
• Ability to climb stairs.
• Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 35 pounds without assistance.
• Available to work a flexible schedule including evenings, weekends, and holidays.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Where meaningful moments are made together. Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled. Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers. Join us on our journey. FOR A LIFE FULFILLED. Creating vacations that move you.

20,000+ Associates worldwide
Vacation Ownership
7 Iconic Brands
Approximately 120 Vacation Ownership Resorts
700,000+ Owner families
90%+ Guest satisfaction score
Exchange & Third-Party Management
More than 3,200 affiliated resorts in over 90 countries and territories
Approximately 1.6 million exchange network members