Executive Casino Host

Bally’s Corporation; Dover (DE); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

30 days free rides with DART

Delaware Commute Solutions reimburse m

Job summary

Bally's Corporation is seeking a role focused on premium patron engagement and VIP guest services in Delaware. You will drive trips, resolve requests, and maintain detailed patron records while promoting club benefits and hospitality enhancements.

Key duties include coordinating special services for identified guests and expanding the VIP program through active outreach at events and on the casino floor.

Qualifications

• Sales management experience and a strong customer service background.
• Excellent communication skills and ability to work weekends, holidays, and nights as needed.
• Must pass background check and obtain a license from the DE Lottery.
• Proficiency with Windows programs: Word, Excel and Access.

Responsibilities

• Initiates phone contact with premium patrons to drive trips.
• Resolves all high-end patrons' requests/disputes.
• Reconciles all comps outside of point redemption.
• Maintains a detailed record of premium patron comments.
• Handles all hotel upgrades for expected arrivals.
• Welcomes guests and promotes Capital Club enrollment.
• Develops relationships with VIP casino guests to ensure incremental visits.

Skills

Sales management

Customer service

Communication

Word/Excel/Access

Tools

IGS System

Word

Excel

Access

Job description

• Initiates phone contact with premium patrons to drive trips.
• Resolves all high-end patrons' requests/disputes.
• Reconciles all comps outside of point redemption.
• Maintains a detailed record of premium patron comments.
• Handles all hotel upgrades for expected arrivals.
• Welcomes guests, provides exceptional customer service, encourages guests to enroll in the Capital Club.
• Develops relationships with VIP casino guests to ensure incremental visits.
• Coordinates complimentary, special services and hospitality for identified guests.
• Oversees, solicits and identifies new gaming guests for the players' club program.
• Meets and greets players on the casino floor, at special events and promotions.
• Responsible for the retention of existing guests.
• Arranges for special services related to top tier players.
• Answers all inquiries concerning the club and explains club benefits.
• Participates in various promotional programs and activities of the department as required.
• Promotes the use of the club cards by approaching customers on the casino floor that are currently not using the card. Provides assistance in the completion of the club application forms.
• Maintains familiarity with the IGS System.
• Attends marketing functions as appropriate.
• Greets jackpot winners and offers publicity.
• Interacts with the Marketing Dept in hosting special events for identified guests.
• Works safely, following all established safety rules and regulations
• Communicates effectively with co-workers, supervisors and guests
• Follows all relevant policies and procedures
• Provides exceptional customer service
• Performs other duties as assigned.
• Must be available to work weekends, holidays, and nights as scheduled

Responsibilities

• Initiates phone contact with premium patrons to drive trips.
• Resolves all high-end patrons' requests/disputes.
• Reconciles all comps outside of point redemption.
• Maintains a detailed record of premium patron comments.
• Handles all hotel upgrades for expected arrivals.
• Welcomes guests, provides exceptional customer service, encourages guests to enroll in the Capital Club.
• Develops relationships with VIP casino guests to ensure incremental visits.
• Coordinates complimentary, special services and hospitality for identified guests.
• Oversees, solicits and identifies new gaming guests for the players' club program.
• Meets and greets players on the casino floor, at special events and promotions.
• Responsible for the retention of existing guests.
• Arranges for special services related to top tier players.
• Answers all inquiries concerning the club and explains club benefits.
• Participates in various promotional programs and activities of the department as required.
• Promotes the use of the club cards by approaching customers on the casino floor that are currently not using the card. Provides assistance in the completion of the club application forms.
• Maintains familiarity with the IGS System.
• Attends marketing functions as appropriate.
• Greets jackpot winners and offers publicity.
• Interacts with the Marketing Dept in hosting special events for identified guests.
• Works safely, following all established safety rules and regulations
• Communicates effectively with co-workers, supervisors and guests
• Follows all relevant policies and procedures
• Provides exceptional customer service
• Performs other duties as assigned.

Work Environment

• Must be available to work weekends, holidays, and nights as scheduled

Additional Benefits

• Enjoy 30 consecutive days of free rides for new hires with DART and earn reimbursements via Delaware Commute Solutions

Starting Compensation

• $43,888 annual salary

Requirements

• Must possess sales management skills and be an expert in delivering customer service.
• Must possess superior communication skills
• Must be able to work weekends, holidays and nights as needed
• Must be able to successfully pass a background check and receive a license from the DE Lottery
• Must have knowledge of all Windows based programs such as Word, Excel and Access.
• Must be able to speak, read and write English

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

About Bally's

We're Bally's, and we've always been born to entertain.

Since the Ballyverse began way back in 1932, we've been creating engaging experiences everywhere, in a way that's accessible for everyone. Across Casinos & Resorts, Interactive, and Corporate, from the gaming floor to peoples' phones, we bring the thrill wherever our customers want to play.

But none of it would be possible without our people. Our team of 11,500 diverse minds who love what they do, celebrate each other's wins, and find fun in creating moments that matter. Whether you're energized by guest connection, technical innovation, or both, there's a place for you at Bally's.