Representative, Patient Access

HealthPartners; Stillwater (MN); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare organization is seeking a Patient Access Representative for a casual overnight shift. This role is vital for providing exceptional customer service and accurate patient registration. Candidates should possess strong communication skills and a high school diploma, with preferred experience in healthcare and knowledge of healthcare procedures.

Qualifications

• High school diploma or equivalent or relevant experience.
• Excellent customer service and communication skills.
• Ability to maintain patient confidentiality.

Responsibilities

• Provide a warm welcome to patients and families.
• Accurate patient registration including demographic verification.
• Perform real-time insurance eligibility checks.

Skills

Customer service

Communication skills

Human relations sensitivity

Listening skills

Telephone etiquette

Accurate keyboarding skills

Education

High school diploma or equivalent

Tools

Epic

Job description

The Patient Access Representative is a detailed customer service position in a fast-paced atmosphere. This position provides a warm welcome to each patient and family member presenting for service. In addition to customer service functions, the Patient Access Rep is responsible for accurate patient registration which includes; patient identification interviews, verification of patient demographic and insurance information, real time insurance eligibility checks and precise entry of this information into the system.

Work Schedule:Casual, overnight shift

Required Qualifications:

• High school diploma or equivalent, prior equivalent work experience may be considered in lieu of diploma
• Excellent customer service and communications skills, including human relations sensitivity, listening and telephone etiquette skills
• Ability to promote and maintain good patient relations and patient confidentiality
• Computer and accurate keyboarding skills

Preferred Qualifications:

• Epic experience
• ADT and Prelude knowledge
• One year experience in healthcare
• One year work experience in patient registration
• Overall knowledge of third party payors, hospital policies and business office procedures
• Medical terminology knowledge desired
• Type a minimum of 50 WPM